Shanika Duncan
Los Angeles,CA
Summary
Compassionate and energetic CNA accustomed to working with physically impaired, mentally challenged, bedridden, and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral & increase comfort and extremely proficient in assisting patients with activities of daily living.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Door Dash
Los Angeles, CA
12.2022 - Current
- Communicate with customers to keep them up to date with their orders.
- Greet customers upon arrival.
- Take photos of items being delivered using an android camera phone.
- Utilize GPS to optimize routes.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Receive daily delivery instructions and route assignments from dispatch.
- Deliver goods in a timely fashion while adhering to speed limits and other traffic regulations.
CNA Student
Beachwood Post-Acute & Rehab
Santa Monica, CA
08.2023 - 09.2023
- Assisted dementia, incontinent, mentally challenged & physically impaired patients with activities of daily living; such as showering, partial/full bed baths, diaper changes, catheter cleaning, dressing, grooming and eating.
- Observed changes in condition or behavior of patients and reported to nursing staff.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered call lights promptly to assess needs of patients.
- Transported patients between departments within the facility using wheelchairs or hoyer lyfts.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
- Helped maintain a safe environment by checking equipment regularly for any malfunctions.
- Provided comfort measures such as backrubs or application of lotion to dry skin areas.
- Demonstrated knowledge of infection control policies while performing all duties.
- Guided individuals to bathrooms and cared for incontinence needs such as measuring urine output, and emptying/cleaning urinals.
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and output.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Alarm Response Patrol Officer
ADT Security Services
Torrance, CA
03.2022 - 11.2022
- Provided Excellent Customer Service.
- Responded to alarm activations while driving a marked company vehicle in an assigned geographical area.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Conducted perimeter checks of commercial and residential locations.
- Responded to calls for alarm patrol service, conducted vehicle inspections at the beginning & end of shift, and conducted residential vacation checks.
- Developed and implemented strategies to improve patrol operations.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Patrolled assigned areas to detect criminal activity and provide public safety.
- Investigated suspicious activities, responded to emergency calls, and mediated disputes.
- Responded to radio dispatches regarding disturbances or criminal acts.
- Prepared detailed reports about daily activities and investigations conducted.
Reception Guard
Allied Universal Security/Kite Pharma
Santa Monica, CA
05.2019 - 10.2022
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored surveillance equipment such as CCTV Cameras for suspicious activities or persons.
- Operated AIPHONE IX-MV Monitor System to allow visitor’s access into the facility.
- Signed visitors in/out, kept logs of visitors, issued visitor passes, and issued temp badges.
- Answered heavy phone lines and routed calls appropriately.
- Typed memos, documents, emails, and spreadsheets using MICROSOFT WORD & EXCEL.
- Escorted deliveries to appropriate conference & office rooms.
- Contacted appropriate personnel for maintenance issues.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Provided information regarding facility policies and procedures to visitors.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Enforced all rules, regulations, and procedures pertaining to the protection of persons and property.
- Assisted in controlling access to restricted areas.
- Reported any violations of policy and law to management immediately.
- Maintained daily logs of activities with detailed reports when necessary.
- Provided crowd control during special events at the facility.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Prepared written documentation related to incident reports.
- Conducted training sessions for new guards on company policies and procedures.
- Participated in drills designed to test safety protocols in case of an emergency situation.
- Inspected fire extinguishers and alarms periodically for proper functionality.
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
- Patrolled grounds to maintain safety and detect unauthorized people or vehicles.
- Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Caregiver
IHSS
Hawthorne, CA
10.2004 - 02.2022
- Assisted mentally ill and physically impaired patients with ADLs; such as bathing, dressing, diaper changing, feeding, exercise, and grooming to support basic needs.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Monitored vital signs such as blood pressure, pulse, respirations, temperature, and glucose levels.
- Assisted clients with mobility issues by using appropriate transfer techniques and equipments; such as wheelchairs, hoyer lyfts, canes, walkers, and knee & back brace.
- Encouraged social interaction among clients to maintain positive mental health.
- Educated family members on proper care techniques for their loved one.
- Managed client's schedule of doctor's appointments, therapies.
- Provided companionship through conversation and recreational activities.
- Developed individualized plans of care based on each client's needs.
- Maintained accurate records of patient care services provided.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Supervised medication administration.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Behavioral Health Technician
Restore Health and Wellness
Canoga Park, CA
05.2017 - 04.2019
- Monitored clients with chemical dependencies, mental illness, and clients that were dual diagnosed with daily activities, adherence to program rules, and documented data on a daily basis.
- Provided clients with 4 levels of care; Detox, Residential, IOP, and PHP.
- Assisted in the development of individualized behavior plans for clients.
- Interviewed new patients to complete admission forms and assess mental health status.
- Ensured safety of all individuals at the facility by following established protocols and procedures.
- Provided verbal reinforcement to encourage positive behaviors in clients.
- Observed client interactions with peers and provided feedback as needed.
- Participated in professional development activities such as trainings or workshops related to ABA therapies.
- De-escalated disruptive and unsafe behaviors.
- Performed 15 min, 30 min, and hourly rounds during entire shift depending on client’s level of care.
- Conducted medication pass, logged over the counter meds, and controlled medications counted.
- Checked and charted vital signs on a regular basis.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Provided clients with transportation to and from 12-Step meetings, outside activities, airport pickups, flyaway drop-offs, ER, and Dr. Appointments.
- Communicated pass downs with other staff verbally during shift change.
- Conducted urinary analyses, breathalyzed clients, recorded processes, and reported results.
- Ensured clients attended all scheduled sessions throughout the day & evening.
- Facilitated groups, overseen clients use of telephone calls, and monitored clients chore list.
Education
CNA
Difai City College
Los Angeles, CA09.2023
BLS/First Aid/CPR/AED
American Heart Association
Lawndale, CA05-2018
BSIS Guard Card
American Training Academy
Inglewood, CA05-2018
Chemical Dependency & Substance Abuse Counselor
Los Angeles Southwest College
Los Angeles, CA05-2017
Associate of Arts - Psychology
Los Angeles Southwest College
Los Angeles, CA05-2016
Associate of Science - Behavioral Social Science
Los Angeles Southwest College
Los Angeles, CA05-2016
Medical Assisting
Everest College
Los Angeles, CA05-2009
Skills
- Excellent Time Management, Team Player, Leadership, Customer Service, Microsoft Office, Clerical, Data-entry, 10 key by touch, Medical Terminology Knowledge, Patient Lifting, Compassionate Communication, Direct Patient Care, Mobility Assistance, Electronic Charting, Transporting Patients, Patient-Focused Care, Care Plan Implementation, Infection Control Procedures, Calm and Level-Headed Under Duress, Documentation, Expert Outpatient Care, Quick Problem Solver, General Housekeeping Ability, De-escalation techniques, Meal Planning, Adaptable, Inpatient Care, Performing Patient Intakes, Compassionate, Assisting With Personal Grooming, & Activity Planning Skills
Additional Information
- Excellent References Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Timeline
CNA Student
Beachwood Post-Acute & Rehab
08.2023 - 09.2023
Delivery Driver
Door Dash
12.2022 - Current
Alarm Response Patrol Officer
ADT Security Services
03.2022 - 11.2022
Reception Guard
Allied Universal Security/Kite Pharma
05.2019 - 10.2022
Behavioral Health Technician
Restore Health and Wellness
05.2017 - 04.2019
Caregiver
IHSS
10.2004 - 02.2022
CNA
Difai City College
BLS/First Aid/CPR/AED
American Heart Association
BSIS Guard Card
American Training Academy
Chemical Dependency & Substance Abuse Counselor
Los Angeles Southwest College
Associate of Arts - Psychology
Los Angeles Southwest College
Associate of Science - Behavioral Social Science
Los Angeles Southwest College
Medical Assisting
Everest College