Shanika Finney
Paris,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Account Specialist
Capio Partners
10.2022 - Current
- Reconciled customer accounts and identified discrepancies for further investigation.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
EVS Technician
Paris Regional Medical Center
04.2022 - 10.2022
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Washed blinds, windows and walls with natural cleaning solutions to remove contaminants and pollutants.
- Replaced light bulbs and reported lighting hazards to supervisor.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Cashier
Cheyenne Trading Company
11.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Stocker
Walmart
10.2020 - 06.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Supervised and trained new staff in performing census.
Hand Packer
We Pack
05.2019 - 09.2020
- Completed daily orders with expert picking and packing of shipments.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Loaded items onto conveyor belts and pallets.
Education
High School Diploma -
Honey Grove High School
Honey Grove, TX05.2017
Skills
- Due Diligence
- Terms Negotiation
- Territory Growth
- Customer Engagement
- Research Proficiency
- Recordkeeping Abilities
- Product Knowledge
- Complaint Resolution
- Client Relations
Timeline
Account Specialist
Capio Partners
10.2022 - Current
EVS Technician
Paris Regional Medical Center
04.2022 - 10.2022
Cashier
Cheyenne Trading Company
11.2021 - 04.2022
Stocker
Walmart
10.2020 - 06.2021
Hand Packer
We Pack
05.2019 - 09.2020
High School Diploma -
Honey Grove High School
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