Shanika F. Morgan
Alexandria ,VA
Summary
Motivated, talented, and driven professional with 7+ years of experience in customer services. Proficient in providing exceptional assistance in person, via email, and over the phone. Skilled in managing high call volumes and multitasking effectively under pressure. Strong communication skills, both verbal and written. Possesses patience and the ability to actively engage and listen to others. Seeking an administrative position that offers opportunities for learning and professional growth within the company.
Overview
9
9
years of professional experience
Work History
Hairstylist
Nevaeh Crowns LLC
04.2019 - Current
- Sells custom hand made human hair wigs at an affordable price
- Works with clients with alopecia and cancer
- Manages and maintains marketing through website and social media
- Building enduring client relationships and thriving to gain consistent repeat customers and referrals
Internet Sales Manager
Ourisman Chevy, Buick, GMC of Alexandria
02.2017 - 06.2019
- Scheduled appointments to oversee the online aspect of dealership sales.
- Managed customer leads by swiftly answering inquiries via phone and email.
- Guided customers in understanding product inventory and vehicle pricing.
- Achieved record-breaking appointments set consistently.
Receptionist
Sheehy Ford of Marlow Heights
01.2016 - 02.2017
- Provided warm and professional greetings to all incoming guests.
- Ensured accurate recording of purchase details by maintaining detailed tag logs.
- Directed customers to appropriate departments for resolution of concerns.
- Handled everyday administrative responsibilities requested by leadership.
Education
Diploma - undefined
T.C Williams High
01.2010
Skills
- Communication
- Time Management
- Strong work ethic
- Sales Strategy
- Multi-line phone system expert
- Customer Service
- Microsoft Applications
- Administrative skills
- Scheduling
- CRM software proficiency
CONTACT
- PHONE: (301)825-4699
- LINKEDIN: linkedin.com/in/shanika-morgan-2b783a1b8
- EMAIL: Shanika.f.morgan@hotmail.com
Timeline
Hairstylist
Nevaeh Crowns LLC
04.2019 - Current
Internet Sales Manager
Ourisman Chevy, Buick, GMC of Alexandria
02.2017 - 06.2019
Receptionist
Sheehy Ford of Marlow Heights
01.2016 - 02.2017
Diploma - undefined
T.C Williams High
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