Shanika Hepburn-Lindsey

• Preparing coffee drinks, tendering money, inventory, purchase weekly & monthly café supplies, and providing excellent customer service.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

• Singing multi genre music with a Caribbean & Jazz band as lead and back-up singer.
• Enhanced audience engagement by incorporating dynamic stage presence and powerful vocal techniques.
• Collaborated with band members to develop innovative arrangements for improved musical performances.
• Developed strong rapport with promoters, leading to increased bookings and opportunities for the group.
• Adapted performance styles to cater to diverse audiences, resulting in positive feedback and return engagements.
• Mentored aspiring vocalists by providing guidance on technique, performance skills, and career development strategies.
• Composed original songs that resonated with listeners and contributed to the growth of the band''s fanbase.
• Elevated overall showmanship through continuous training in vocal techniques, stage presence, and audience interaction.
• Rehearsed harmonies with backup singers, achieving seamless blends of voices during live shows.
• Maintained rigorous practice schedule to ensure consistent improvement in vocal abilities and stamina for demanding performances.
• Established a reputation for reliability and professionalism, resulting in steady growth of industry contacts and referrals from satisfied clients.
• Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.

• Greet visitors and provide information about the Florida Keys, assist with vacation planning, sales, and cashiering.
• Enhanced visitor experience by providing exceptional customer service and addressing inquiries efficiently.
• Increased visitor satisfaction by offering personalized recommendations for exhibits and events.
• Streamlined ticketing process for better efficiency, resulting in reduced wait times for guests.

• Cashiering, customer services, floor associate, operating consignment desk, and inventory merchandise
• Worked as a volunteer for a year before becoming a paid employee
• Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
• Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
• Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
• Contributed to a positive work environment by collaborating with team members and offering support when needed.
• Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
• Assisted management in developing marketing strategies that effectively showcased products and promotions.
• Streamlined inventory management processes by implementing organizational solutions for easier product tracking.
• Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
• Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
• Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
• Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
• Answered questions about store policies and addressed customer concerns.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Managed cash register after end of shift to balance and record accurate transactions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Trained new employees on customer service, money handling, and organizing strategies.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in afast-paced environment.
• Increased sales revenue by building strong customer relationships and providing tailored product recommendations.

• Assisted with lunch, helped to keep approximately 20-25 children organized for special events, with recess and rest time, assisted with Arts and Crafts, and read to children.
• Enhanced community engagement by organizing and leading outreach events.
• Managed food drives that collected nutritious meals for those facing food insecurity within the community.

• Cashiering, processing film and printing photos, photo machine maintenance and troubleshooting, inventory, overnight stocking (general merchandise), and customer services.
• Enhanced customer satisfaction by providing personalized photo editing and printing services.
• Streamlined workflow for increased efficiency in handling and processing customer orders.
• Developed a reputation for exceptional customer service, resulting in repeat business and positive reviews.
• Mentored new employees to ensure proficiency in software applications and company procedures, contributing to a cohesive team environment.
• Resolved customer complaints promptly, fostering trust and maintaining client relationships.
• Managed inventory levels of photo supplies, ensuring consistent product availability for customers.
• Assisted clients with selecting appropriate print options based on their specific needs, leading to higher sales figures.
• Ensured proper equipment maintenance for optimal performance and minimized downtime due to technical issues.
• Provided expert guidance on photographic techniques during consultations with customers seeking advice on their projects.
• Handled day-to-day financial activities such as cash register operations, accurately recording sales transactions and maintaining balanced records.
• Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
• Performed opening and closing procedures to keep operations running smoothly.
• Updated tags, displays and signage for special promotions.

Applied Behavior Analysis (ABA) is the scientific approach to understanding behavior. I enjoy working with people and and I am committed to improving the lives of children and adults with special needs through behavior and art therapy.

• SCLA Member
• magna cum laude graduate