Shanika Hester
Miami,FL
Summary
To obtain employment where I can apply the skills and knowledge that I have acquired through my experiences resulting in a solid understanding.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cook
Nicklaus Children Hospital
06.2009 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with management team to develop new menu items.
- Trained and supervised cooking staff to expertly meet daily needs.
Cashier
Chartwells, Inc.
07.2004 - 05.2009
- Handles monetary and credit card related issues
- Greets customers with a friendly and positive attitude
- Responsible for retrieving information for monthly reconciliation on accounts
- Handles a ten-key adding machine
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Data Specialist
Precision Response Corporation
11.2003 - 04.2004
- Provided customer service to members for all lines of business
- Handled written and verbal correspondence for data completion
- Handled the switchboard for a10 line system
- Prepared adjustment entries on a-per needed basis
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Developed and maintained efficient data storage systems, resulting in streamlined data retrieval.
- Designed custom data models to fit unique business needs, driving more targeted analytics.
Customer Service Specialist
Prime National
01.2002 - 11.2003
- Assisted with financial analysis and monthly reconciliation of all accounts
- Handled outgoing calls for sales purpose
- Handled various provider and member request according to the contract guidelines
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Patient Transporter
Larkin Hospital
07.2001 - 12.2001
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
Education
High School Diploma -
American Academy
06.2002
No Degree - Medicine
Miami Dade College
Miami, FL01-2027
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Strong attention to safe food handling procedures
- Grilling
- Portion control
- New hire training
- Patient communication
- Patient safety
- Patient confidentiality
Profile
Energetic, Diversity and Customer Relations, Sales Experience, Exceptional Computer Skills, Problem Resolution, Multitasked, Verbal and Written Correspondence, Ten-Key Adding machine, Switchboard Operator, Microsoft Programs.
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Cook
Nicklaus Children Hospital
06.2009 - Current
Cashier
Chartwells, Inc.
07.2004 - 05.2009
Data Specialist
Precision Response Corporation
11.2003 - 04.2004
Customer Service Specialist
Prime National
01.2002 - 11.2003
Patient Transporter
Larkin Hospital
07.2001 - 12.2001
High School Diploma -
American Academy
No Degree - Medicine
Miami Dade College
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