Shanika High
Madison,WI
Summary
PROFESSIONAL SKILLS Customer Service experience in person, telephone and email Proficient in Microsoft Office Suite and operation of standard office equipment High Attention to Detail and accurate Data Entry Superb Communication Skills Problem Solving Abilities Excellent Follow Through Hardworking Advocate working diligently on behalf of individuals to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
10
10
years of professional experience
Work History
Technician
Spherion
01.2023 - Current
- Researched policy owners new postal address and mailed Billing Statements and checks.
- Indexed new customer applications.
- Collaborate with team members to batch policy holder’s checks.
- Prepared and distributed policy illustrations to policyholders
- Handled up to 90 policies a day
Senior Clerk
Spherion
01.2024 - 06.2024
- Resolving issues/concerns with tax documents, escalating calls when needed.
- Conducted tax calculation.
- Answering calls from policyowners and regarding their tax documents.
- Sent communications via Microsoft Outlook to Policyholders
Customer Service Representative
Dept. of Transportation
06.2022 - 04.2023
- Operated multiple software systems on each call to complete task.
- Confirmed, scheduled, updated customer driver’s test upon request.
- Analyzed records according to call type.
- Made product updates and processed new driver licenses for customers.
Volunteer Information & Referral Specialist
United Way of Dane County
10.2021 - 06.2022
- Receive incoming calls and based on caller's needs, referred appropriate resource.
- Confirmed appointments, communicated with clients and updated client records.
- Operated multi-line telephone system to independently handle over 75 calls each day.
Shelter Advocate Intern
YWCA of Rock County
01.2022 - 05.2022
- Reached out to individuals eligible for services to solicit applications.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Claims Representative
Total Med Staffing
05.2019 - 10.2019
- Analyzed medical claims and made suitable adjustments.
- Oversaw detailed electronic record of adjustments and reason for change.
- Performed data entry.
Customer Service Specialist
Exact Sciences Laboratories
08.2018 - 02.2019
- Operated several software programs such as Email, Microsoft, Workday, Xifin, and Passport
- Alleviated patients’ concern about billing process and addressed questions about product.
- Assist providers in completing standardized forms.
- Set up payment arrangements, processed payments and trouble shoot payment issues.
Telesales Specialist
Humana Inc
08.2016 - 06.2018
- Assists customers by phone with completion of forms, applications, or contracts.
- Enabled the customer to make the best decision by creating an understanding of options, products and services and resolving issues.
- Consistently met sales goals using a customer focused approach.
- Provided customer outreach.
Pharmacy Technician
CVS Pharmacy
02.2016 - 10.2016
- Communicate with patients over phone and in person.
- Receive medication from vendors and maintain inventory of medications.
- Process insurance, prescriptions and operate cash register and computer system.
Education
Human Services
Blackhawk Technical College
Janesville, WI01.2023
High School Diploma - undefined
West High School
Madison, WI06.2008
Skills
- Call Center
- Case Records Review
- Client Needs Assessment
- Critical Thinking
- Client Intakes
- Customer Service
- Data Entry
- Microsoft Office
Timeline
Senior Clerk
Spherion
01.2024 - 06.2024
Technician
Spherion
01.2023 - Current
Customer Service Representative
Dept. of Transportation
06.2022 - 04.2023
Shelter Advocate Intern
YWCA of Rock County
01.2022 - 05.2022
Volunteer Information & Referral Specialist
United Way of Dane County
10.2021 - 06.2022
Claims Representative
Total Med Staffing
05.2019 - 10.2019
Customer Service Specialist
Exact Sciences Laboratories
08.2018 - 02.2019
Telesales Specialist
Humana Inc
08.2016 - 06.2018
Pharmacy Technician
CVS Pharmacy
02.2016 - 10.2016
High School Diploma - undefined
West High School
Human Services
Blackhawk Technical College