Shanika Ingram
Evergreen,AL
Summary
Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized Medical Assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Overview
12
12
years of professional experience
Work History
Medical Transportation Driver
Saluate Medical Transporter
07.2024 - 08.2024
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in English
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Travel CNA
Rapid Action
09.2023 - 05.2024
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Responded quickly and calmly in emergency situations.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Travel CNA
Infojini Solutions
09.2022 - 08.2023
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
- Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
- Served as a mentor to new CNAs during their orientation period, providing guidance on facility policies and best practices for patient care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Travel CNA
Aya Healthcare
05.2022 - 08.2022
- Served as a mentor to new CNAs during their orientation period, providing guidance on facility policies and best practices for patient care.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
- Exceeded performance expectations by consistently receiving praise from supervisors for adaptability and dedication to exceptional patient care during travel assignments.
- Assisted in maintaining a safe and comfortable environment for patients, resulting in positive feedback from both patients and staff.
Travel CNA
Krucial Staffing
01.2022 - 04.2022
- Enhanced patient experience by providing compassionate and attentive care during travel assignments.
- Assisted in maintaining a safe and comfortable environment for patients, resulting in positive feedback from both patients and staff.
- Displayed cultural sensitivity while working with diverse populations across various geographic locations throughout the US.
- Collaborated with healthcare teams to ensure seamless continuity of care during patient transfers between facilities.
- Educated patients and families on proper care techniques, empowering them to take an active role in their health maintenance.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Travel CNA
Rapid Action
12.2021 - 12.2021
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Travel CNA
Huffmasters Staffing
10.2021 - 11.2021
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Travel CNA
Rapid Action
08.2021 - 10.2021
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Travel CNA
JNJ Staffing
07.2021 - 08.2021
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Travel CNA
Vcp Staffing
05.2021 - 06.2021
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Promoted overall wellbeing by assisting patients with daily living activities such as bathing, grooming, dressing, feeding, and mobility support.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Medical Assistant
Pulmonary & Sleep Medicine Associates
02.2020 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Patient Care Technician
Baptist South Medical Center
04.2017 - 01.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Medical Assistant
Barnes Family Medicine
04.2015 - 05.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assign codes to documented patient care encounters inpatient facility and professional services
- Applied advanced knowledge of medical terminology, anatomy, & physiology disease processes, treatment modalities, diagnostic tests, medications, procedures and organizational structure to ensure proper code selection.
Medical Assistant
Rophe Adult and Pediactric Medicine
11.2012 - 03.2015
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assign codes to documented patient care encounters.
- Apply advanced knowledge of medical terminology, anatomy, & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as health services to ensure proper coding.
- Select and assign codes from the current version of the coding systems to include current International classification of Diseases (ICD) Current Procedural Terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS).
- Performs a Comprehensive review of the patient health record.
- Work as a team to ensure accurate coding meet goals and deadlines
Education
Certificate - Certified Nursing Assistant
Aabacus Certified Nursing Assistant Program
Marietta Ga05.2021
Diploma - Medical Assistant
United Educational Institute
Morrow, GA04.2011
High School Diploma -
Hillcrest High School
Evergreen AL05.2005
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Electronic Medical Records
- Insurance Verification
- Medical Records Management
- Anatomy and Physiology Knowledge
- Medical billing and coding
- Fluent in English
Timeline
Medical Transportation Driver
Saluate Medical Transporter
07.2024 - 08.2024
Travel CNA
Rapid Action
09.2023 - 05.2024
Travel CNA
Infojini Solutions
09.2022 - 08.2023
Travel CNA
Aya Healthcare
05.2022 - 08.2022
Travel CNA
Krucial Staffing
01.2022 - 04.2022
Travel CNA
Rapid Action
12.2021 - 12.2021
Travel CNA
Huffmasters Staffing
10.2021 - 11.2021
Travel CNA
Rapid Action
08.2021 - 10.2021
Travel CNA
JNJ Staffing
07.2021 - 08.2021
Travel CNA
Vcp Staffing
05.2021 - 06.2021
Medical Assistant
Pulmonary & Sleep Medicine Associates
02.2020 - 04.2021
Patient Care Technician
Baptist South Medical Center
04.2017 - 01.2020
Medical Assistant
Barnes Family Medicine
04.2015 - 05.2017
Medical Assistant
Rophe Adult and Pediactric Medicine
11.2012 - 03.2015
Certificate - Certified Nursing Assistant
Aabacus Certified Nursing Assistant Program
Diploma - Medical Assistant
United Educational Institute
High School Diploma -
Hillcrest High School
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