Shanika Johnson

• Monitored daily routes and delivery schedules, tracking dispatches in real-time.
• Coordinated driver loads and managed dispatch tasks.
• Communicated delays and early arrivals to management.
• Building a relationship with 3rd party contactor and customer
• Scheduling for Class A and Class B drivers including LTLs
• Record shipment details on the computer system.
• Coordinated appointments, meetings and conferences.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
• Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.

• Managed scheduling, training and inventory control.
• Supported accident investigations and prepared related paperwork.
• Monitored resource use to achieve set goals within budget constraints.
• Conducted employee observations and documented findings.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Planned delivery routing, team workflows and promotional initiatives.
• Published customer satisfaction results from feedback forms and correspondence.
• Built strong operational teams to meet process and production demands.
• Oversaw financial management, budget management, accounting and payroll activities.

• Locate source of errors and initiates corrective actions.
• Reviewed inventory control reports ensuring accuracy and completeness.
• Monitored and recorded daily shipment and receiving data.
• Collaborated with upper management to review and forecast stock levels.
• Performed root cause analysis on inventory discrepancies and implemented impactful solutions.
• Analyzed daily inventory reporting to identify and correct errors, plan workflows and meet ordering requirements.
• Worked closely with purchasing and production to maintain levels of quality and on-hand inventory.
• Reported on inventory operations, stock levels and adjustments.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Used pallet jacks to move items to and from warehouse locations.
• Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Preserved safe work environment by maintaining clean workstations and pallet area.
• Demonstrated great teamwork skills with staff members involved in production and transport.

Adaptability - deals with openness to new ideas and concept, working independently, and to carry out multiple task or project.

Analytical Thinking - prevented workplace accidents by encouraging safe working practices and preserving company equipment.

Communication - the ability to speak either to groups or individuals that allow me to transfer my ideas or instructions in a clear, easily understood manner.