Summary
Work History
Education
Skills
Timeline
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Shanika Marie Kirkwood

Savage,MN

Summary

Focused ambitious and experienced leader with 10 plus years of success in being of service to the community. Developing high performing services and teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations and resources. Leveraging social media to nurture relationships with customers. Enthusiastic professional executive eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of duties and operation. Motivated to learn, grow and excel in client relations, customer service and administration.

Work History

Personal Shopper

Shipt
07.2024 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Customer Service Supervisor

Joe Peezy Wear Urban Apparel
10 2016 - 03 2023
  • Checked prices for customers and suggested popular items.
  • Increased customer engagement through social media.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.

Bakery and Fresh Associate

Walmart Supercenter
03 2020 - 02 2021
  • Received food orders and cooked items.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Cleaned and maintained kitchen equipment and oven.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
  • Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.

File Clerk (Manpower)

Southern Nevada Regional Housing Authority
11 2021 - 01.2022
  • Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
  • Organized physical storage spaces for optimal use, maximizing available room for new document additions.
  • Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
  • Examined, categorized, and sorted incoming documents.
  • Followed up with staff and customers by phone and email regarding files.

Education

High School Diploma -

Burnsville High School
Burnsville, MN
2010

Graphic Design Diploma -

Minneapolis Business College
Roseville, MN
2018

Skills

  • Business Communications
  • Professional Development
  • Social Media Management
  • Customer Service
  • Web Design
  • Psychology
  • Human Relations
  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe InDesign
  • HTML/CSS
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Promote and Branding
  • Pricing structures
  • Employee training
  • Inbound and Outbound Calling
  • Information gathering
  • Order Fulfillment
  • Money handling abilities
  • Credit card processing
  • Database recordkeeping
  • Shipping procedures understanding
  • Administrative support
  • Complaint resolution
  • Excellent written and oral communication
  • Proofreading
  • Healthy meal preparation
  • Nutrition
  • Companionship and emotional support
  • Managed a high volume of calls and orders
  • Verified accuracy and quality of orders before delivery; Food tray transportation
  • Collected room deposits, fees, and payments
  • Direct guests to appropriate departments and services


Timeline

Personal Shopper

Shipt
07.2024 - Current

Customer Service Supervisor

Joe Peezy Wear Urban Apparel
10 2016 - 03 2023

Bakery and Fresh Associate

Walmart Supercenter
03 2020 - 02 2021

File Clerk (Manpower)

Southern Nevada Regional Housing Authority
11 2021 - 01.2022

High School Diploma -

Burnsville High School

Graphic Design Diploma -

Minneapolis Business College

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Shanika Marie Kirkwood