Shanika Maclin
Munford,TN
Summary
Dynamic professional with extensive experience as a Correctional Officer at West Tennessee State Penitentiary, skilled in conflict resolution and emergency management. Proven ability to maintain safety through vigilant surveillance and effective de-escalation techniques, while training new staff to uphold facility standards and enhance team performance.
Overview
2027
2027
years of professional experience
Work History
Correctional Officer
West Tennessee State Penitentiary
Henning, TN
04.2015 - Current
- Monitored inmate activities to ensure safety and security within facility.
- Conducted regular inspections of premises to identify potential security risks.
- Responded promptly to incidents, de-escalating conflicts among inmates.
- Maintained accurate logs of daily activities and inmate interactions.
- Enforced facility rules and regulations, ensuring compliance among inmates.
- Trained new officers on procedures and best practices for inmate management.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Claims Adjuster
Assurion
Las Vegas, NV
2023 - 2025
- Evaluated claims for accuracy and adherence to policy guidelines.
- Collaborated with clients to gather necessary documentation for claim processing.
- Analyzed data to identify trends in claims and recommend process improvements.
- Coordinated with vendors and service providers to resolve claim-related issues.
- Conducted thorough investigations to determine validity of claims submitted.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
Education
High School Diploma -
Covington High School
Covington, TN05.2011
Skills
- De-escalation techniques
- Conflict resolution skills
- Data analysis
- Project management
- Customer service
Emergency response
De-escalation techniques
Conflict resolution skills
Mental health awareness
Observation
Surveillance
Safety
Stress tolerance
Relationship building and management
CCTV monitoring
Gang awareness
Emergency management
Mentorship
Staff management
File and record maintenance
Background investigations
Timeline
Correctional Officer
West Tennessee State Penitentiary
04.2015 - Current
Claims Adjuster
Assurion
2023 - 2025
High School Diploma -
Covington High School