Shanika Mickle
Estill,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Clinical Staff Coordinator
Right At Home Health Care
Bluffton, SC
06.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with patients and families for optimized care satisfaction.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Coordinated patient care schedules and managed clinic operations to enhance service delivery.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Case Manager
Serenity Home Health Care Agency
Simpsonville, SC
06.2020 - 10.2024
- Monitored progress of cases, adjusting plans as necessary to meet evolving client requirements.
- Developed individualized care plans to meet client needs and improve service delivery.
- Monitored client progress and adjusted care strategies based on evolving needs and feedback.
- Advocated for clients' rights and access to necessary health services within community resources.
- Maintained accurate documentation of client interactions in compliance with regulatory standards and protocols.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
Human Resources Assistant
South Carolina Department Of Corrections
Ridgeland, SC
05.2014 - 06.2016
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Correctional Counselor
South Carolina Department Of Corrections
Ridgeland, SC
12.2010 - 05.2014
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Medical Assistant
Palmetto Primary Care
Hampton, SC
09.2008 - 12.2010
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Intake Coordinator
CareCore National
Hardeeville, SC
06.2006 - 09.2008
- Assisted with entering and transcribing medical notes from providers.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Science - Practical Nursing
Orangeburg Calhoun Technical College
Orangeburg, SC12-2026
Master of Arts - Human Resource Management
Webster University
St Louis, MO06.2014
Bachelor of Arts - Business Management
Limestone College
Gaffney, SC05.2006
High School Diploma -
Estill High School
Estill, SC05.1999
Skills
- Customer Service
- Case Management
- Direct Patient Care
- ADLs Assistance
- First Aid and Safety
- Verbal and Written Communication
- Employee Interviews
- Office Supplies and Inventory
- HR Support
- Advanced MS Office Suite Knowledge
- Administrative Procedures
- Appointment Coordination
- Updating Medical Records
- Treatment Room Preparation
- Completing Insurance Forms
Timeline
Clinical Staff Coordinator
Right At Home Health Care
06.2021 - Current
Case Manager
Serenity Home Health Care Agency
06.2020 - 10.2024
Human Resources Assistant
South Carolina Department Of Corrections
05.2014 - 06.2016
Correctional Counselor
South Carolina Department Of Corrections
12.2010 - 05.2014
Medical Assistant
Palmetto Primary Care
09.2008 - 12.2010
Intake Coordinator
CareCore National
06.2006 - 09.2008
Associate of Science - Practical Nursing
Orangeburg Calhoun Technical College
Master of Arts - Human Resource Management
Webster University
Bachelor of Arts - Business Management
Limestone College
High School Diploma -
Estill High School