Shanika Mickle
Estill,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Clinical Staff Coordinator
Right At Home Health Care
06.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with patients and families for optimized care satisfaction.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Coordinated patient care schedules and managed clinic operations to enhance service delivery.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Case Manager
Serenity Home Health Care Agency
06.2020 - 10.2024
- Monitored progress of cases, adjusting plans as necessary to meet evolving client requirements.
- Developed individualized care plans to meet client needs and improve service delivery.
- Monitored client progress and adjusted care strategies based on evolving needs and feedback.
- Advocated for clients' rights and access to necessary health services within community resources.
- Maintained accurate documentation of client interactions in compliance with regulatory standards and protocols.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
Human Resources Assistant
South Carolina Department Of Corrections
05.2014 - 06.2016
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Correctional Counselor
South Carolina Department Of Corrections
12.2010 - 05.2014
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Medical Assistant
Palmetto Primary Care
09.2008 - 12.2010
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Intake Coordinator
CareCore National
06.2006 - 09.2008
- Assisted with entering and transcribing medical notes from providers.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Science - Practical Nursing
Orangeburg Calhoun Technical College
Orangeburg, SC12-2026
Master of Arts - Human Resource Management
Webster University
St Louis, MO06.2014
Bachelor of Arts - Business Management
Limestone College
Gaffney, SC05.2006
High School Diploma -
Estill High School
Estill, SC05.1999
Skills
- Customer Service
- Case Management
- Direct Patient Care
- ADLs Assistance
- First Aid and Safety
- Verbal and Written Communication
- Employee Interviews
- Office Supplies and Inventory
- HR Support
- Advanced MS Office Suite Knowledge
- Administrative Procedures
- Appointment Coordination
- Updating Medical Records
- Treatment Room Preparation
- Completing Insurance Forms
Timeline
Clinical Staff Coordinator
Right At Home Health Care
06.2021 - Current
Case Manager
Serenity Home Health Care Agency
06.2020 - 10.2024
Human Resources Assistant
South Carolina Department Of Corrections
05.2014 - 06.2016
Correctional Counselor
South Carolina Department Of Corrections
12.2010 - 05.2014
Medical Assistant
Palmetto Primary Care
09.2008 - 12.2010
Intake Coordinator
CareCore National
06.2006 - 09.2008
Associate of Science - Practical Nursing
Orangeburg Calhoun Technical College
Master of Arts - Human Resource Management
Webster University
Bachelor of Arts - Business Management
Limestone College
High School Diploma -
Estill High School
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