Shanika Nelson
Washington,DC
Summary
Motivated professional seeks Customer Service position with a company that will promote growth and skills enhancement. I am a loyal and very dedicated individual who has the ambition to succeed in any given environment. Even though I have experience in the sales/customer service arenas, I enjoy learning, and I am always up for a challenge no matter the situation. I work well and efficiently with others as well as myself. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
13
13
years of professional experience
Work History
Cashier
McDonald's
Alexandria, VA
07.2022 - 12.2022
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Specialist
Fredo PC Repair
Washington, DC
05.2021 - 07.2022
- Assist customers in making payments on accounts and setting up payment plans for wireless service
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
- Educate customers on special pricing opportunities and company offerings
- Build client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion for wireless service.
Concierge
Residential Concierge, Sun Concierge
, Washington
05.2019 - 03.2020
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
- Updated front desk's concierge book to maintain most relevant visitor information
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations
- Prioritized and organized tasks to efficiently accomplish service goals.
Cashier
Wendy's
Washington, DC
09.2016 - 08.2018
- Greeted customers on time while establishing their needs Recommended products based on customer's needs Operated POS systems accepting cash and all major credit cards
- Assist customers by providing information and resolving their complaints
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer service.
School Teacher
Potomac Prep Charter School
Washington DC, DC
10.2015 - 06.2016
- Assisted teachers with instruction and provided clerical support for diverse needs
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher
- Distributed classroom materials and supplies such as pencils, paper and art materials
- Supervised students and maintained security throughout school buildings and on field trips.
Appointment Setter
Remodel USA
Capitol Heights, MD
05.2014 - 07.2014
- Scheduled and confirmed appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Maintained daily calendars, set appointments with clients and planned daily office events
- Took information from potential customers to assess needs.
Professional Sales Representative
Access Worldwide Communications
Arlington, VA
07.2009 - 02.2013
- Solicited local and long-distance telephone and Internet services Ensure sales orders were filled, prepared and submitted Closed a minimum of 4 sales or more per day Develop new sales for ATT Wireless Met or exceeded a daily
- Meet and exceeded Revenue goal of $125 per day daily
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
Certified Medical Assistant Medical Assisting -
06.2010
High school diploma -
Everest College
Skills
- Windows XP
- NT and 2000
- Microsoft Word
- Excel Spread Sheets
- Microsoft PowerPoint
- Lotus Notes
- 35-50 WPM
- Auto Dialer-Avaya
- Data Entry
- Order Processing through BOSS
- Jess, and Cisco Systems
- Multi-tasking and Organizational Skills
- Order Management
- Excellent People person and Exceptional Phone Skills
Timeline
Cashier
McDonald's
07.2022 - 12.2022
Customer Service Specialist
Fredo PC Repair
05.2021 - 07.2022
Concierge
Residential Concierge, Sun Concierge
05.2019 - 03.2020
Cashier
Wendy's
09.2016 - 08.2018
School Teacher
Potomac Prep Charter School
10.2015 - 06.2016
Appointment Setter
Remodel USA
05.2014 - 07.2014
Professional Sales Representative
Access Worldwide Communications
07.2009 - 02.2013
Certified Medical Assistant Medical Assisting -
High school diploma -
Everest College
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