Shanika Nowell
Como ,NC
Summary
Dynamic and reliable professional with extensive experience in customer service and management. Proven ability to enhance customer satisfaction through effective teamwork and time management. Skilled in cash handling and POS operations, consistently achieving high accuracy in transactions while fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Foods & Consumables TA
Walmart SuperCenter
01.2025 - Current
- Updated shelves with the latest products.
- Ensured that shelves were fully stocked.
- Worked price changes.
- Viz picked top stock.
- Managed clearance and deleted merchandise.
- Collect returns from the service desk.
- Acknowledge and assist customers throughout the store.
- Spot check out of dates.
- Work item swaps and label changes.
Breakfast Manager
Hardee's Restaurant
02.2024 - 12.2024
- Opened up the restaurant.
- I counted the registers and the safe.
- Operated the cash register and processed transactions.
- Managed breakfast shift operations, ensuring timely food preparation and service.
- Trained new team members on menu items and customer service standards.
- Implemented daily opening procedures, enhancing efficiency for morning rush periods.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Breakfast Manager
Wendys Restaurant
03.2022 - 01.2024
- I counted the registers and the safe.
- Managed breakfast shift operations, ensuring timely food preparation and service.
- Maintained cleanliness and compliance with health regulations in food handling areas.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Trained new team members on menu items and customer service standards.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Online Personal Shopper
Walmart Supercenter
09.2021 - 03.2022
- Curated personalized shopping experiences based on customer preferences and feedback.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Crew Member/Breakfast Manager
Wendys Resturant
11.2018 - 09.2021
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- I counted the registers and the safe.
- Managed breakfast shift operations, ensuring timely food preparation and service.
- Maintained cleanliness and compliance with health regulations in food handling areas.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Trained new team members on menu items and customer service standards.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures.
Cook
Courtland Health & Rehabilitation Center
09.2018 - 11.2018
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Implemented efficient cooking methods that improved overall kitchen productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
Crew Member
Wendys Restaurant
06.2017 - 09.2018
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Wendys Restaurant
02.2015 - 02.2017
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier
Walmart Supercenter
11.2014 - 01.2015
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Developed strategies to enhance checkout speed and minimize wait times for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Gates County High School
Gatesville, NCSkills
- Time management skills
- Cash handling
- POS system operations
- Cash drawer balancing
- Customer service
- Customer assistance
- Food preparation
- Food safety compliance
- Teamwork
- Reliable and responsible
- Multitasking Abilities
- Customer satisfaction
- Team leadership
Timeline
Foods & Consumables TA
Walmart SuperCenter
01.2025 - Current
Breakfast Manager
Hardee's Restaurant
02.2024 - 12.2024
Breakfast Manager
Wendys Restaurant
03.2022 - 01.2024
Online Personal Shopper
Walmart Supercenter
09.2021 - 03.2022
Crew Member/Breakfast Manager
Wendys Resturant
11.2018 - 09.2021
Cook
Courtland Health & Rehabilitation Center
09.2018 - 11.2018
Crew Member
Wendys Restaurant
06.2017 - 09.2018
Crew Member
Wendys Restaurant
02.2015 - 02.2017
Cashier
Walmart Supercenter
11.2014 - 01.2015
High School Diploma -
Gates County High School