Shanika Rice
Chicago,IL
Summary
Experienced Foodservice Director with a proven track record of 9 years in effective management. Proficient in client and team leadership, account management, and strategic problem-solving. Known for delivering measurable results, I am dedicated to fostering enduring client relationships through strong communication. Adept at optimizing operations for success in the dynamic food service industry
Overview
9
9
years of professional experience
Work History
Food Service Director
Quest Food Management Services
05.2022 - Current
- Manage and oversee 5 National School Lunch Programs (NSLP) accounts, consistently upholding high-quality operational standards
- Mentor and guide new foodservice directors to ensure their successful integration and effective performance
- Achieved a 30% increase in daily meal participation through data-driven strategies, enhancing program performance
- Lead a diverse team of 5 kitchen leads and 25 hourly staff, promoting operational efficiency and a collaborative work environment
- Provide comprehensive training to staff in food preparation and customer-facing roles, significantly improving team performance and service quality
- Conduct regular audits of food service operations to ensure compliance with health and safety regulations, resulting in a 100% pass rate in all inspections.
Patient Services Manager
Aramark
04.2017 - 05.2022
- Implemented and managed patient meal services, ensuring a patient-centric approach to dietary planning and delivery
- Oversaw food preparation processes, maintaining rigorous monitoring of safety protocols to guarantee the safety of food served
- Collaborated closely with the onsite Dietitian to develop and implement comprehensive patient care plans, delivering the highest quality of care tailored to individual dietary needs
- Focused on enhancing the overall patient experience by addressing feedback, concerns, and special requests.
Dietary Manager
Generations At Regency Rehabilitation Center
01.2015 - 04.2017
- Supervised and mentored a team of 10 employees, ensuring efficient operations
- Collaborate with nutritionist and healthcare professionals to ensure menu compliance with dietary restrictions and health goals
- Conduct assessments of residents' dietary needs and preferences
- Ensure compliance with health and safety regulations, including food safety and sanitation standards
- Foster a positive dining experience for residents by addressing feedback and concerns promptly.
Education
Bachelor of Science - Human Nutrition and Dietetics
Southern Illinois University
Carbondale, ILSkills
- Effective Communication
- Customer Service
- Problem Resolution
- Reporting and Analysis
- Leadership
- Regulatory Compliance
- Training and Development
- Inventory Management
Accomplishments
· Successfully increased meal participation by 35% by the end of the 2022/2023 fiscal school year.
Timeline
Food Service Director
Quest Food Management Services
05.2022 - Current
Patient Services Manager
Aramark
04.2017 - 05.2022
Dietary Manager
Generations At Regency Rehabilitation Center
01.2015 - 04.2017
Bachelor of Science - Human Nutrition and Dietetics
Southern Illinois University
Similar Profiles
Parker KokowiczParker Kokowicz
Food Service Director at DePaul College Prep at QUEST FOOD MANAGEMENT SERVICES INC.Food Service Director at DePaul College Prep at QUEST FOOD MANAGEMENT SERVICES INC.
Liz GIllilandLiz GIlliland
General Manager at QUEST FOOD MANAGEMENT SERVICES INC.General Manager at QUEST FOOD MANAGEMENT SERVICES INC.
Ren JewellRen Jewell
Chef at QUEST FOOD MANAGEMENT SERVICES INC.Chef at QUEST FOOD MANAGEMENT SERVICES INC.