Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanika Safford

Jacksonville,FL

Summary

A job is not a per se JOB when you enjoy what it is that you do. When approaching the first day of work I observe what the job is the job is about, and practice what I can in that day for future purposes. When on a job I always practice good work ethic because it’s always someone watching you to make sure that you are representing the company properly. The importance of doing your best is to work your way up to management but most importantly to make your customers satisfied. I look at it like, it’s your business that I represent and when I get my own business I’d love the same work ethic from my employees. I’ve worked with people that can’t do some things for themselves but I’ve also work with people that couldn’t do anything for themselves in the healthcare industry. I’ve worked around tire changing, oil changes, headlight restoration, etc in the mechanic industry. I’ve also worked several years with customer service so you can very well say I’ve touched some industries where I was unsure before hand but I very well accomplished a lot.

Overview

8
8
years of professional experience

Work History

Home Health Aide

Home Helpers Group Llc
03.2022 - 12.2023
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Documented vital statistics and coordinated with health care providers.
  • Researched and recommended community resources to meet clients' needs.

Customer Service Representative

Magikal Key
04.2019 - 08.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

TLE Service Writer

Walmart
08.2015 - 12.2017
  • Enhanced customer satisfaction by providing timely and accurate service estimates.
  • Streamlined service processes for increased efficiency and reduced wait times.
  • Collaborated with technicians to ensure high-quality repairs and maintenance services.
  • Managed work orders, ensuring proper documentation and clear communication between departments.
  • Increased repeat business through exceptional customer service and follow-up communications.
  • Maintained up-to-date knowledge of industry trends, facilitating informed recommendations to clients.
  • Developed strong relationships with vendors, negotiating cost-effective parts pricing for the company.
  • Coordinated schedules and resource allocation for optimal service department productivity.
  • Implemented quality control measures to minimize rework and improve overall service standards.
  • Conducted regular performance evaluations, identifying areas for growth and development within staff members.
  • Provided ongoing training and support to team members, fostering a culture of continuous improvement.
  • Assisted in the development of promotional campaigns to attract new customers and increase revenue opportunities.
  • Established rapport with customers, addressing concerns or issues promptly to maintain loyalty and goodwill.
  • Organized inventory management systems for efficient tracking and reordering of necessary supplies or parts.
  • Optimized workflow processes through effective delegation of tasks among team members.
  • Achieved customer retention goals by quickly resolving complaints or inquiries regarding vehicle repairs or maintenance.
  • Ensured compliance with all safety regulations, maintaining a safe work environment for both employees and customers.
  • Streamlined appointment scheduling process to accommodate more clients while reducing no-shows or late arrivals.
  • Prioritized complex repair projects effectively, maximizing technician utilization rates without compromising on quality.
  • Collaborated closely with sales representatives on warranty claims processing, resulting in smoother transactions for customers.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Responded to customer calls and emails to answer questions about products and services.
  • Gathered information through research and vendor inquiries to provide job estimates.

Education

Diploma -

East Central High School
Hurley, MS
05.2006

Skills

  • Behavioral Management
  • Progress Documentation
  • Meal Preparation
  • Care plan assessment
  • Client documentation
  • Medication organization
  • Medication Administration
  • Care Plan Management
  • Patient transportation
  • Medical Charting
  • Recording vital signs
  • Care Plan Adherence
  • Light Housekeeping
  • Ambulation Assistance
  • Patient Care
  • First aid and safety
  • Dressing assistance
  • Patient Transport
  • State regulations knowledge
  • Schedule Management
  • Documentation
  • Vital signs monitoring
  • Mobility support
  • Clinical Quality Program Standards
  • Interpersonal Communication
  • Housekeeping
  • Behavioral support
  • Nutrition management
  • Behavior redirection
  • Physical therapy support
  • Personal Hygiene Assistance
  • Home Safety Assessments
  • Bathing Assistance
  • Diabetic Health Management
  • Condition Assessment
  • Data Entry
  • Medication Management
  • Emergency Response
  • HIPAA Compliance
  • Basic Housekeeping
  • Progress Monitoring
  • Bathing Support
  • Client Transportation
  • Medical Terminology
  • Records Management
  • Chronic Pain Management
  • Patient Advocacy
  • Disability Support
  • Daily Charting
  • Documentation And Reporting
  • Dietary Requirements and Nutrition
  • Personal Care Aide
  • Mental Health Support
  • Goal Setting
  • Oncology Care
  • Professionalism
  • Written Communication
  • Adaptability and Flexibility
  • Patient Health Assessments
  • Self Motivation
  • Continuous Improvement
  • Problem-Solving
  • Professional Demeanor
  • Decision-Making
  • Hospice Care
  • Wound Care
  • Organizational Skills
  • Dementia Care
  • Administering Medications
  • Reliability

Timeline

Home Health Aide

Home Helpers Group Llc
03.2022 - 12.2023

Customer Service Representative

Magikal Key
04.2019 - 08.2022

TLE Service Writer

Walmart
08.2015 - 12.2017

Diploma -

East Central High School

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Shanika Safford