Shanika Samuda
West Palm Beach,FL
Summary
To obtain employment in the medical field where I can utilize my administrative and clinical skills while providing quality care and assistance to individuals. Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist
Teleperformance
09.2020 - Current
Customer Service Representative
Remx/Mckesson
11.2022 - 03.2023
Medical Assistant
Texas MedClinic
01.2019 - 07.2020
Sandwich Artiste
Subway
12.2017 - 08.2018
Certified Nursing Assistant
Tiffany Hall Nursing and Rehabilitation Home
04.2017 - 10.2017
Certified Nursing Assistant
The Gardens of Port St Lucie
01.2017 - 10.2017
Customer Service Rep.
Juici Patties
02.2014 - 10.2015
Education
Medical Assistant -
Concorde Career College
Port Maria Primary
DIPLOMA -
Marymount High School
CNA -
Paramount Training Services
Associate of Arts in Health Services Administration - Health Administration
Keiser University E-Campus
EcampusSkills
- Report Preparation
- Problem-Solving
- Billing Adjustments and Refunds
- Receiving support
- Describe the brainstorming process
- List the characteristics of an effective team
- Demonstrate effective and ineffective conflict resolution within teams
- De-Escalation Techniques
- Account Management
- Regulatory Compliance
- Problem-solving abilities
- Customer Account Management
- Time management abilities
- Policies and Procedures Adherence
- Understanding Customer Needs
- Proficient in managed care terminology and reimbursement
- Complaint resolution
- Microsoft Office
- Call Center Operations
- Professional phone voice
- Remote Office Availability
- Effective Communication
- Organizational Skills
- Active Listening
- Analytical Skills
- Written Communication
- Medical terminology knowledge
Externship Experience
Lone Star Cancer Associates PA, 05/2018 - 08/2018, 225, Schedule patient visits, Triage patient, Responding to patient's phone calls, Updating and filing patients' medical records
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Remx/Mckesson
11.2022 - 03.2023
Customer Experience Specialist
Teleperformance
09.2020 - Current
Medical Assistant
Texas MedClinic
01.2019 - 07.2020
Sandwich Artiste
Subway
12.2017 - 08.2018
Certified Nursing Assistant
Tiffany Hall Nursing and Rehabilitation Home
04.2017 - 10.2017
Certified Nursing Assistant
The Gardens of Port St Lucie
01.2017 - 10.2017
Customer Service Rep.
Juici Patties
02.2014 - 10.2015
Medical Assistant -
Concorde Career College
Port Maria Primary
DIPLOMA -
Marymount High School
CNA -
Paramount Training Services
Associate of Arts in Health Services Administration - Health Administration
Keiser University E-Campus
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