Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanika Selvy

Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Warehouse Associate

Target Flow Center
09.2021 - Current
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Helped train new employees in safe practices and warehouse procedures.

Medical Receptionist

Uropartners
08.2014 - 02.2022
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Environmental Services Housekeeper

Northwestern Memorial Hospital
01.2020 - 05.2021
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.

Room Attendant

AC Marriott
06.2018 - 10.2019
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Cleaning up to 16 rooms daily

Sales Associate

Hudson News
03.2008 - 01.2015
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed efficient cash register operations.

Education

High School Diploma -

Roberto Clemente
Chicago, IL
06.2003

Skills

  • Warehouse Operations
  • Packaging and Labeling
  • Housekeeping
  • Teamwork
  • Medical Charting
  • HIPAA Compliance
  • Insurance Verification
  • Front Desk Operations
  • Payment Processing
  • Upselling

Timeline

Warehouse Associate

Target Flow Center
09.2021 - Current

Environmental Services Housekeeper

Northwestern Memorial Hospital
01.2020 - 05.2021

Room Attendant

AC Marriott
06.2018 - 10.2019

Medical Receptionist

Uropartners
08.2014 - 02.2022

Sales Associate

Hudson News
03.2008 - 01.2015

High School Diploma -

Roberto Clemente

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Shanika Selvy