Summary
Overview
Work History
Education
Skills
Timeline
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Nashae Pierce

Gwynn Oak,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Patient Registration Representative

Howard County General Hospital
Columbia, MD
02.2024 - Current
  • Entered patient data into electronic medical record system accurately and efficiently.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.
  • Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between billing systems and patient accounts quickly and accurately.
  • Greeted patients and answered questions regarding registration process.
  • Verified insurance eligibility through online portals or by phone calls.
  • Followed up on outstanding balances due from insurance companies or patients.
  • Managed high volume of incoming calls while maintaining professional demeanor.
  • Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
  • Verified insurance and collected critical data elements to properly identify and bill patients.

Cashier/Member Service Representative

Costco
Owings Mills, MD
08.2018 - 12.2023
  • Learned roles of other departments to provide coverage and keep store operational.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.

Cashier/Business Office Associate

Sam's Club
Owings Mills, MD
04.2016 - 01.2018
  • Issued receipts, refunds, credits or change due to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier Lead

Sports Authority
Catonsville, MD
08.2014 - 02.2016
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Balanced registers at the end of each shift and prepared bank deposits.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Education

Some College (No Degree) - Nursing

The Community College of Baltimore County
Catonsville, MD

Skills

  • Customer Service Excellence
  • Cash Management
  • Credit and Cash Transactions
  • Proficient in [Software]
  • Customer Support
  • Problem Resolution
  • Guest Services
  • Customer Service
  • Team Collaboration
  • Point of Sale Systems
  • MS Office Proficiency
  • Medical Billing
  • Medical Terminology
  • Patient Scheduling
  • Office Management
  • Data Entry Software
  • Maintaining Financial Records
  • Epic Systems
  • Calendar and Appointment Management

Timeline

Patient Registration Representative

Howard County General Hospital
02.2024 - Current

Cashier/Member Service Representative

Costco
08.2018 - 12.2023

Cashier/Business Office Associate

Sam's Club
04.2016 - 01.2018

Cashier Lead

Sports Authority
08.2014 - 02.2016

Some College (No Degree) - Nursing

The Community College of Baltimore County

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Nashae Pierce