Shanika Tate
Washington,DC
Summary
Offering strong organizational and problem-solving abilities, coupled with keen interest in learning and growing within management role. Contributes solid understanding of business operations and effective team collaboration skills. Ready to use and develop leadership and strategic planning abilities in General Manager role.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Clarendon 1021 Condominiums
05.2016 - Current
- Assisted General manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Collaborated with property manager on annual budget planning, analyzing historical data for informed decisionmaking.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to resolve tenant disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Security Officer
Admiral Security Services, Inc.
04.2015 - 05.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Responded quickly to emergency situations to assess and deflect issues.
Substitute Preschool Teacher
Metro Staff Inc.
03.2014 - 02.2015
- Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
- Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
- Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Supported special needs students by implementing individualized education plans, leading to improved learning outcomes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Administrative Assistant
Behavior Healthcare And Diagnostic Services, PLLC
09.2006 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Followed up with insurance companies to secure timely payment.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
Education
GED -
Martin Luther King Library , Adult Program
Washington, DC04.2004
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee scheduling
- Process improvements
- Vendor relationship management
- Workflow coordination
- Customer service
- Staff training/development
- Employee motivation
- Decision-making
- Strategic planning
- Payroll administration and timekeeping
- Management team building
- Administrative management
- Financial administration
- Finance and accounting oversight
Timeline
Assistant General Manager
Clarendon 1021 Condominiums
05.2016 - Current
Security Officer
Admiral Security Services, Inc.
04.2015 - 05.2016
Substitute Preschool Teacher
Metro Staff Inc.
03.2014 - 02.2015
Administrative Assistant
Behavior Healthcare And Diagnostic Services, PLLC
09.2006 - 01.2014
GED -
Martin Luther King Library , Adult Program
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