Summary
Overview
Work History
Education
Skills
Timeline
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Shanika Williams

Mount Juliet,TN

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

17
17
years of professional experience

Work History

Supervisor Customer Service

United States Postal Service
08.2013 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

General Manager

Avenue
03.2012 - 03.2015
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.

Operations Supervisor

Greater Houston Metro Lyft
03.2010 - 03.2012
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
  • Developed strong relationships with key clients, leading to increased account retention and business growth.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

General Manager

Opened New Ross
10.2007 - 03.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

Education

No Degree - Business Management

Southern New Hampshire University
Manchester, NH
03.2015

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Safety regulations compliance
  • Deadline Oriented Approach
  • Critical thinking abilities
  • Workplace Safety

Timeline

Supervisor Customer Service

United States Postal Service
08.2013 - Current

General Manager

Avenue
03.2012 - 03.2015

Operations Supervisor

Greater Houston Metro Lyft
03.2010 - 03.2012

General Manager

Opened New Ross
10.2007 - 03.2010

No Degree - Business Management

Southern New Hampshire University

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Shanika Williams