Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

SHANIKA WILSON

Pompano Beach,FL

Summary

Proven leader with extensive experience in store management and customer service, notably at Marshalls. Excelled in enhancing sales through strategic merchandising and pricing, while fostering team productivity and customer satisfaction. Skilled in cash handling and POS systems, coupled with strong communication abilities. Achieved significant improvements in operational efficiency and inventory accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Key Carrier/Administrative Assistant

Marshalls
Fort Lauderdale, FL
03.2015 - Current
  • Collaborated with other departments to develop creative solutions to customer issues
  • Demonstrated excellent customer service and problem-solving skills while managing a team of 10 employees in a retail store
  • Generated monthly expense reports summarizing costs associated with operating the store
  • Managed employee schedules to maximize productivity while minimizing payroll expenses
  • Utilized time management skills to complete tasks efficiently within deadlines
  • Analyzed data from sales reports to identify areas for improvement in terms of product selection or pricing strategy
  • Monitored store security systems to detect any potential theft or safety hazards
  • Performed general office duties, such as filing, answering telephones, and handling routine correspondence
  • Reconciled records of bank transactions
  • Reconciled and noted and reported discrepancies found in records
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks
  • Analyzed contracts, bids and proposals to verify compliance with company policies and industry standards
  • Interviewed potential participants to determine eligibility.

Stocker

Victoria Secret
Sunrise, FL
10.2013 - 08.2015
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
  • Provided assistance to customers with locating items
  • Maintained a clean and orderly work environment
  • Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store
  • Sorted pallets and containers and transported items to sales floor for stocking
  • Operated cash register efficiently and accurately during peak hours with high levels of customer satisfaction
  • Received and counted stock items to record data manually or on computer
  • Maintained inventory accuracy through daily cycle counts and audits
  • Managed backroom organization and cleanliness according to company standards
  • Processed returned items according to company policy including inspecting condition, verifying SKU numbers, and restocking shelves as needed

Cashier

Micheal's Arts & Craft
Fort Lauderdale, FL
02.2013 - 08.2015
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Developed strong customer relationships to support satisfaction and loyalty
  • Performed accurate and efficient closing cashier duties, including counting money, separating charge slips, coupons, and vouchers
  • Trained new employees on proper cash handling techniques and store policies and procedures

Education

Some College (No Degree) - Nursing Education

Broward College
Fort Lauderdale, FL
12-2027

HIGH SCHOOL DIPLOMA -

Fort Lauderdale High School
Fort Lauderdale
06.2012

Skills

  • Customer service
  • Cash register
  • Cash handling
  • Store management
  • Merchandising
  • POS
  • Leadership
  • Sales
  • Pricing
  • Freight
  • Communication skills
  • Accounting
  • Supervising experience
  • Office experience
  • Interviewing
  • Administrative experience
  • Computer skills
  • Administering Injections
  • Medical terminology
  • Recruiting
  • Management

Certification

Certified Medical Administrative Assistant (CMAA), Valid from December 3, 2024 to December 3, 2027

Accomplishments

  • Recognized as Associate of the Quarter, August - November 2024

Timeline

Key Carrier/Administrative Assistant

Marshalls
03.2015 - Current

Stocker

Victoria Secret
10.2013 - 08.2015

Cashier

Micheal's Arts & Craft
02.2013 - 08.2015

Some College (No Degree) - Nursing Education

Broward College

HIGH SCHOOL DIPLOMA -

Fort Lauderdale High School

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SHANIKA WILSON