Shanika Wims
Dublin,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Sertec
05.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Tax Professional
Jackson Hewitt Tax Svc
10.2019 - 03.2023
- Increased client satisfaction by providing timely and accurate tax preparation services.
- Streamlined tax filing processes for improved efficiency and accuracy.
- Resolved complex tax issues with thorough research and effective communication.
- Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
- Provided expert guidance on state and federal tax laws for diverse clientele, ensuring full compliance while minimizing liability.
- Maintained up-to-date knowledge of evolving tax legislation, proactively informing clients about relevant changes impacting their financial situation.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Loan Processor
Tapley Finance
07.2016 - 08.2019
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Reduced processing time for loan applications by implementing organized filing system.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Handled any conditions sent from underwriting departments.
- Assisted loan officers with origination and closing processes to procedures and promote teamwork.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Quality Control Inspector
Husqvarna Outdoor Products
01.2012 - 04.2016
- Improved product quality by conducting thorough inspections and identifying defects in timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Streamlined inspection process, resulting in quicker identification of defects and faster corrective actions.
- Inspected incoming and outgoing materials for accuracy and quality.
Assistant Store Manager
Piggly Wiggly Supermarket
02.2004 - 12.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join our team.
- Implemented loss prevention tactics to deter thefts while maintaining welcome environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Dodge County High School
Eastman, GA05.2005
Skills
- Call Management
- Product Knowledge
- Data Entry
- Clerical Support
- Account Management
- Warehousing functions
- Process Optimization
- Call Center Operations
- Active Listening
- Order Fulfillment
- Customer Service
- Quality Assurance Controls
- Service standard compliance
Timeline
Customer Service Representative
Sertec
05.2023 - 04.2024
Tax Professional
Jackson Hewitt Tax Svc
10.2019 - 03.2023
Loan Processor
Tapley Finance
07.2016 - 08.2019
Quality Control Inspector
Husqvarna Outdoor Products
01.2012 - 04.2016
Assistant Store Manager
Piggly Wiggly Supermarket
02.2004 - 12.2011
High School Diploma -
Dodge County High School
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