Shanika Wims
DUBLIN,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Order Processor
Best Buy Inc 478-296-0861
10.2024 - 01.2025
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Processed customer orders in line with established policies and procedures.
- Conducted regular audits of processed orders to ensure quality control and adherence to company standards.
- Expedited urgent orders while maintaining precision under pressure, resulting in satisfied customers during peak seasons.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
Tax Professional
Jackson Hewitt -478-304-0719
10.2019 - 04.2024
- Completed and filed returns with tax departments at local, state and federal levels.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
Loan Processor
Tapley Finance 478-998-0677
07.2016 - 08.2019
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Looked over and approved various types of loans.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Quality Control Inspector
Husqvarna Outdoor Products 229-318-0673
01.2012 - 04.2016
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Used Tool to inspect quality of products, taking note of functionality, appearance and other specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
Assistant Store Manager
Piggly Wiggly Supermarket 478-934-1416
02.2004 - 12.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Dodge County High School
Eastman, GA05.2005
Skills
- Active Listening
- Financial Management
- Store Oversight
- Professional Correspondence
- Quality Improvement
- QuickBooks Proficiency
- Client Account Management
- Strategic Consulting
- Time Management
- Professional Development
- Data Inputting
- Quality Control Standards
- Clerical Support
Timeline
Order Processor
Best Buy Inc 478-296-0861
10.2024 - 01.2025
Tax Professional
Jackson Hewitt -478-304-0719
10.2019 - 04.2024
Loan Processor
Tapley Finance 478-998-0677
07.2016 - 08.2019
Quality Control Inspector
Husqvarna Outdoor Products 229-318-0673
01.2012 - 04.2016
Assistant Store Manager
Piggly Wiggly Supermarket 478-934-1416
02.2004 - 12.2011
High School Diploma -
Dodge County High School
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