Shanika Yearby
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Receptionist
H&R Block
01.2016 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Representative
Pharmacentra
07.2016 - 10.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Unemployed
Unemployment
08.2014 - 01.2016
Medical Assistant Intern
Columbus Cardiology Associates
04.2015 - 07.2015
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
Certified Nursing Assistant
Four County Nurse And Rehabilitation Center
01.2014 - 08.2014
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Associate of Science - Medical Assisting
Virginia College - Birmingham
Birmingham, AL09.2015
High School Diploma -
Sumter County Comprehensive High School
Americus, GA05.2002
Skills
- File Management
- Service-Oriented Mindset
- Customer and Client Relations
- Scheduling Appointments
- Telephone Skills
- Data Inputting
- Greeting and Seating Clients
- Verbal and Written Communication
- Mail Handling
- Multi-Line Telephone Systems
- Time Management
Timeline
Customer Service Representative
Pharmacentra
07.2016 - 10.2016
Receptionist
H&R Block
01.2016 - 01.2023
Medical Assistant Intern
Columbus Cardiology Associates
04.2015 - 07.2015
Unemployed
Unemployment
08.2014 - 01.2016
Certified Nursing Assistant
Four County Nurse And Rehabilitation Center
01.2014 - 08.2014
Associate of Science - Medical Assisting
Virginia College - Birmingham
High School Diploma -
Sumter County Comprehensive High School
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