Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanikiera Collins

Mobile,AL

Summary

Seasoned Medical Assistant with a robust background in patient care and clinic management, notably at Infirmary Health Systems. Excelled in HIPAA compliance and patient-focused care, enhancing patient satisfaction through efficient process optimization. Demonstrated leadership in mentoring peers and streamlining patient flow, contributing to a significant improvement in clinic operations. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Assistant

Infirmary Health Systems
05.2021 - 10.2023
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.

Patient Care Technician

USA Health University Hospital
12.2016 - 09.2020
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
  • Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
  • Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
  • Supported patients' daily living activities, improving their hospital stay experience.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.

Assistant Manager

Krystal's Restaurant
03.2011 - 11.2016
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Enhanced team productivity by streamlining operational processes.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Medical Assistant

JLW Place Inc
01.2005 - 01.2010
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Education

Bachelor of Science -

Strayer University
Washington, DC
05.2026

High School Diploma -

Mattie T Blount High School
Eight Mile, AL
05.2001

Skills

  • Phlebotomy
  • HIPAA Compliance
  • Medical Terminology
  • Data Entry
  • Procedure Assistance
  • Patient Flow Management
  • Patient-focused care
  • Reliable team player
  • Clinical Documentation
  • Laboratory maintenance
  • Electronic Health Records
  • OB/GYN procedures
  • Trustworthy companion
  • CPR
  • Medical terminology knowledge
  • First Aid
  • Vital Sign Monitoring
  • Customer Service
  • Direct Patient Care
  • Immunization Administration
  • Patient oral care
  • Patient Assessments
  • Electronic Medical Records
  • Knowledge of EKG rhythm interpretation
  • Emergency Room Procedures
  • Vital signs monitoring
  • Appointment Setting
  • Needs assessments
  • Patient Feeding
  • Valid Alabama driver's license

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Medical Assistant

Infirmary Health Systems
05.2021 - 10.2023

Patient Care Technician

USA Health University Hospital
12.2016 - 09.2020

Assistant Manager

Krystal's Restaurant
03.2011 - 11.2016

Medical Assistant

JLW Place Inc
01.2005 - 01.2010

Bachelor of Science -

Strayer University

High School Diploma -

Mattie T Blount High School
Shanikiera Collins