Shanikqua Brinkley
Dover,DE
Summary
Detail-oriented manager with a background in finance seeking a career change as an HR Manager. As an analytical thinker with strong problem-solving skills, I am eager to showcase my abilities to work well under pressure, and attention to detail to support HR departments and help bring positive outcomes to complex employee issues, ensuring fair and equitable treatment for all.
Overview
16
16
years of professional experience
Work History
Human Resources Manager Intern
Apex Transportation
06.2023 - Current
- Managed benefits administration tasks, including enrollments, changes, terminations, and addressing employee inquiries.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained payroll and benefits for ~50 employees, minimizing financial discrepancies through detailed program management.
Client Relationship Manager
JP Morgan Chase
11.2015 - Current
- Managed smooth onboarding experiences for new Asset & Wealth Management clients of ~$500M (annually), including but not limited to client disclosures, required CIP/KYC documentation, etc.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Provided expert guidance on industry trends, helping clients and servicing teams make informed decisions on products, services, and/or transactions.
Compliance Research Analyst
JP Morgan Chase
07.2014 - 11.2015
- Research, document and analyze background information on JP Morgan's perspective and existing clients.
- Interpreted data and made recommendations from findings to Senior Leadership when appropriate (ie: transactional, reputational, and material risks).
- Utilized multiple and disparate internal and third-party information systems to perform research including but not limited to LexisNexis, TSYS, and internal FinCen (SAR) reporting systems.
Operations Project Manager
Citibank, NA
09.2008 - 07.2014
- Coordinated logistics for large-scale operations projects (ie: account opening solutions for global clients)
- Collaborated with key stakeholders on strategic initiatives, aligning operations with overall business goals.
- Championed continuous improvement initiatives within the team by identifying and executing on opportunities for operational enhancements.
Education
MBA - Human Resources Management
Wilmington University
Dover, DE12.2024
Bachelor of Science - Human Resource Management
Wilmington University
Dover, DE12.2023
Skills
- HR policies and procedures
- Employee Relations
- Data Confidentiality
- Operations Management
- Relationship building and management
- Effective negotiation
- Portfolio Management
- Financial Acumen
- Problem-Solving
- Project Management
Timeline
Human Resources Manager Intern
Apex Transportation
06.2023 - Current
Client Relationship Manager
JP Morgan Chase
11.2015 - Current
Compliance Research Analyst
JP Morgan Chase
07.2014 - 11.2015
Operations Project Manager
Citibank, NA
09.2008 - 07.2014
MBA - Human Resources Management
Wilmington University
Bachelor of Science - Human Resource Management
Wilmington University
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