Shanikqua Gardner
Savannah,GA
Summary
Hardworking and motivated with significant exposure to sales, service and administrative functions. Skillful educating patients, managing documentation and updating digital records. Adept at writing up orders and keeping smooth efficient patient flow. Knowledgeable about different types of insurance, manufacturer standards and fulfillment procedures. Highly organized, proactive and diligent with good multitasking and conflict-resolution abilities. With 10 years experience of customer service.
Overview
8
8
years of professional experience
Work History
Apprentice Optician
Sams Club
Pooler, GA
10.2012 - 01.2021
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Processed credit card and debit payments via
- providing accurate charges and credits.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Provided warranty information to customers purchasing covered items and services.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Updated display frames with newest styles.
- Completed both warranty and non-warranty frame repairs for customers.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Prepared work orders outlining all specifications for new lenses and frames.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Completed field of vision, OCTs and pachymetry evaluations.
Education
Associate of Science - Surgical Technology
Savannah Technical College
Savannah, GA07.2020
Skills
- Optical Needs Assessment
- Customer Satisfaction
- Eyeglass Care Education
- Examination Scheduling
- Billing Processing
- Patient History Documentation
- Client Needs Assessment
- Preparing Work Orders
- Professional Relationships
Timeline
Apprentice Optician
Sams Club
10.2012 - 01.2021
Associate of Science - Surgical Technology
Savannah Technical College
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