Shanikqua T. Williams
Atlanta,GA
Summary
Collaborative professional with years of experience in patient care and human services. Possesses advanced knowledge in human anatomy, patient education, patient evaluations, program management, marketing, and customer service. Professionally educated in biology, physical well-being, and healthcare administration and operations. Completes projects by demonstrating leadership skills such as planning, scheduling, and organizing, while maintaining professionalism and empathy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Practice Operations Coordinator - Rheumatology
Children’s Healthcare of Atlanta
01.2022 - Current
- Monitors Charge WQs
- Monitors Inpatient/Outpatient Charge Reconciliations
- POSSE Audits
- Open Chart Reporting
- Invoices processing
- Processes clinic cancellations
- Proactive Reporting and Trending
- Coordinates and completes assigned special projects (helped improve Transition Process from pediatric to adult care).
- Monitors schedules for Providers.
- Orders in-person or virtual interpreters when appropriate.
- Updates and maintains Doc on Call and Qgenda.
- Worklists Management
- Manual charge entries
- Maintains Fax Folder
- Maintains Supply Ordering for department.
- Maintains Division Admin Pool/In-Basket
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
Intake Coordinator
ProgressiveHealth Aviation Services
10.2020 - 01.2022
- Ensured proper check-in to Delta Health Central.
- Scheduled day of work assignments.
- Complied with established operational policies and procedures.
- Assisted closely with Workers Compensation cases for Delta employees.
- Managed general office flow.
- Maintained consistent positive attitude and approach toward Delta employees.
- Maintained patient confidentiality.
- Ready and maintained paperwork as directed, Maintained optimal working interface with all TMMI and Delta staff.
- Performed Audio testing for Delta employees.
- Completed intake assessment forms and filed clients' charts.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Chiropractic Assistant Coordinator
Touch of Life Family Chiropractic
06.2018 - 10.2020
- Provided patient care.
- Front desk and back office duties.
- Assisted patients with any prescribed therapies.
- Patient scheduling and Building care plans.
- Patient accounts audits and collections.
- Managed general office flow.
- Patient communication
- Verifying Insurance; UHC specialist
- Patient Health Histories and Day 1 Patient Education
- Patient revaluations and care plan consultations
- Surface Electromyography Scanning (SEMG)
- X-ray Certified for X-ray 2020
- Office tours and Health Screenings.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Promoted welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Lead Teacher
Creative Beginnings Academy
08.2016 - 08.2018
- Educated students through software and cognitive learning tools.
- Created integrative lesson plans that aligned with state standards.
- Interacted and engaged with students to keep motivation high.
- Developed cognitive skills through repetition and mathematics.
- Worked with students to increase gross motor function through recreational and art therapy.
- Documented progress and adjusted to fit each individual student needs.
- Encouraged and motivated students through diverse subject matter.
- Provided individualized instruction to each student by promoting interactive learning.
- Maintained tidy and orderly classroom.
- Collaborated with other teachers, parents and stakeholders while participating in regular meetings.
- Observed and monitored student’s behavior, psyche and reported suspicions of neglect and abuse.
- Created and distributed educational content.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Patient Care Technician
Sentara Princess Anne Hospital
08.2015 - 01.2016
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Contributed to positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to collaborative work environment that prioritized teamwork among staff members.
- Promoted safe and inclusive healthcare environment, adhering to policies and procedures while advocating for well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
Education
Master of Science - Health Administration
Grand Canyon University
Phoenix, AZ03.2024
Bachelor of Science - Biology
Virginia Wesleyan College
Norfolk, VA05.2016
Associate of Science - Science
Thomas Nelson Community College
Hampton, VA05.2013
Skills
- Project Management
- Database Management/Maintenance
- Scheduling Management/Coordination
- Process Implementation/Improvements
- Data Analysis
- Proficient in Microsoft Word, PowerPoint and Excel
- Team Training and Collaboration
- Epic HyperSpace
Certification
- BSL/CPR/AED Certified, American Heart Association, 08/2021, 08/2023
- Certified Occupational Hearing Conservationist, Council for Accreditation in Occupational Hearing Conservation, 02/2021, 02/2026
- HeartCode BLS Certified, Council for Accreditation in Occupational Hearing Conservation, 02/2022, Present
Academic Accolades
- Alpha Chi National College Honor Society, Grand Canyon University, Arizona Alpha Chapter, Phoenix, AZ, 02/2023, Present
- Phi Theta Kappa International College Honor Society, Thomas Nelson Community College, Phi Sigma Chapter, Hampton, VA, 01/2011 to 05/2013.
Work Committees Councils Accolades
- The ACT Committee, 02/2023, Present
- PARC Super User, 01/2023, Present
- Ambulatory Engagement, Retention, and Professional Development Council, 02/2023, Present, Co-chair of the council
- Children's Community Champion, 01/2024, Present
- BEACON ERG, 01/2023, Present
- Hispanic and Latine Unidos ERG, 11/2023, Present
- TakeCARE Peer Supporter, 01/2024, Present
Timeline
Practice Operations Coordinator - Rheumatology
Children’s Healthcare of Atlanta
01.2022 - Current
Intake Coordinator
ProgressiveHealth Aviation Services
10.2020 - 01.2022
Chiropractic Assistant Coordinator
Touch of Life Family Chiropractic
06.2018 - 10.2020
Lead Teacher
Creative Beginnings Academy
08.2016 - 08.2018
Patient Care Technician
Sentara Princess Anne Hospital
08.2015 - 01.2016
Master of Science - Health Administration
Grand Canyon University
Bachelor of Science - Biology
Virginia Wesleyan College
Associate of Science - Science
Thomas Nelson Community College
- BSL/CPR/AED Certified, American Heart Association, 08/2021, 08/2023
- Certified Occupational Hearing Conservationist, Council for Accreditation in Occupational Hearing Conservation, 02/2021, 02/2026
- HeartCode BLS Certified, Council for Accreditation in Occupational Hearing Conservation, 02/2022, Present
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