SHANIKTE ENEIDY GUILLEN

• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Stocked shelves with ingredients needed to make coffee drinks.
• Ground beans for espresso shots according to individual customer specifications.
• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Monitored inventory levels of supplies and restocked when necessary.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Stocked customer service stations with paper products or beverage preparation items.
• Collected payments and provided accurate change.

-Provided exceptional service to high volume of daily customers in a Italian Steak House restaurant for breakfast, lunch and brunch. Dean's Steak House Dinner Restaurant.

-handle with 3 different menus.

-handling times for appetizer, entree and dessert, mark tables, tables sits.

-Make report for my shift, cash, tips and cards sales.

-flip the tables for dinner, fold napkins, and set up the tables with glasses, plates and cutlery for the next shift.
-Displayed enthusiasm and knowledge about restaurant's menu and products.
-Greeted customers, answered questions and recommended specials to increase profits.
-Served food and beverages to patrons and immediately remedied issues with orders. -Explained menu options to guests, offered suggestions and took orders for food and beverages. -Explained menu items, describing ingredients and cooking methods upon request.

• Responded promptly to all requests from guests, providing assistance as needed in a friendly manner.
• Assisted in the preparation of room service orders according to hotel standards.
• Delivered food items to guest rooms in a timely manner.
• Inspected all food items for accuracy prior to delivery.
• Responded promptly to customer inquiries and requests for assistance.
• Ensured proper handling of all cash transactions while on duty.
• Checked for accuracy of delivered orders against customer tickets.
• Ensured all necessary condiments, utensils, linens and other supplies were provided with each order.
• Received payment from customers for food ordered and processed credit card payments as needed.
• Maintained current knowledge of hotel amenities, services, room types, rates and special packages offered by the property.
• Performed daily opening and closing side-work duties such as restocking condiments, folding napkins and polishing silverware.
• Resolved guest complaints promptly and courteously while maintaining a positive attitude towards customers at all times.
• Provided exceptional customer service by displaying good listening skills, responding to inquiries quickly and professionally, addressing customer needs effectively and resolving issues efficiently.
• Inspected dining areas prior to service for cleanliness including checking floors for spills or debris.
• Accurately documented all transactions into point-of-sale system following established cash handling procedures.
• Communicated effectively with kitchen staff regarding changes in orders or availability of menu items.

• Greeted customers and escorted them to their tables.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Provided menus and answered questions about menu items and specials.
• Managed reservations, waitlists, and special requests for large parties.
• Monitored dining room activity to ensure all guests were receiving optimal service.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
• Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Answered telephone to provide dining information and take reservations.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Greeted guests and sat customers at tables or in waiting areas.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Checked dining and serving areas to verify proper cleanliness and readiness for guests.
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Collected reservation information and communicated updates to guests via mobile device or in-person.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Answered phones promptly to record and confirm reservations.
• Update the floors, make reservations.

• Greeted guests and answered any questions they had about the menu.
• Provided excellent customer service to ensure a pleasant dining experience for all patrons.
• Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
• Organized menus, silverware, and condiments at each table prior to seating guests.
• Restocked bar items such as napkins, straws, cups and glassware as necessary.
• Maintained cleanliness of dining area by wiping down tables after each seating.
• Followed health code standards while handling food and beverage items.
• Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
• Ensured that all utensils were sanitized properly before use.
• Responded promptly to requests from servers or other staff members.
• Communicated effectively with other personnel to coordinate tasks efficiently.
• Assisted in training new server assistants on job responsibilities and procedures.
• Participated in weekly meetings with management team to discuss operational goals.
• Demonstrated ability to multi-task by performing additional duties as assigned.
• Delivered exceptional customer service through friendly interactions with guests.
• Carried food orders to specific restaurant tables and served guests.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Set up tables and chairs for parties and large groups.
• Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
• Cleared dishes after courses for prompt table maintenance.
• Retrieved and transported dirty tableware to dishwashing area.

• Operated POS terminals to input orders, split bills and calculate totals
• Cleaned tables and chairs to prepare dining area for next customers
• Served food and beverages to patrons and immediately remedied issues with orders
• Promoted desserts, appetizers and specialty drinks to optimize sales
• Explained menu options to guests, offered suggestions and took orders for food and beverages
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
• Took reservations and to-go orders to streamline process for both customer and restaurant
• Filled condiments and napkin containers during slack periods.

• Provided exceptional service to high volume of daily customers
• Displayed enthusiasm and knowledge about restaurant's menu and products
• Greeted customers, answered questions and recommended specials to increase profits
• Served food and beverages to patrons and immediately remedied issues with orders
• Explained menu options to guests, offered suggestions and took orders for food and beverages
• Explained menu items, describing ingredients and cooking methods upon request.

• Provided exceptional service to high volume of daily customers
• Operated POS terminals to input orders, split bills and calculate totals
• Opened restaurant, completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
• Cleaned tables and chairs to prepare dining area for customers
• Communicated with kitchen staff to prepare for and serve customers
• Trained new employees on restaurant procedures and plating techniques
• Promoted desserts, appetizers and specialty drinks to optimize sales.

• Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory
• Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens
• Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs, inventory of bar supplies and stocked work areas
• Studied bartenders to learn recipes for different mixed cocktails
• Sliced and pitted fruit used to garnish drinks
• Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
• Made friendly conversation with customers to provide enjoyable bar experience
• Stocked service stations with ice, napkins and straws.

• Took telephone orders, billed items to rooms and communicated orders to kitchen
• Answered guest questions related to pricing and food and beverage ingredients
• Completed over 100 guest orders by phone daily
• Resolved guest complaints to maintain complete customer satisfaction
• Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad
• Used clear communication to relay food and drink orders to kitchen staff
• Asked customers about meals to assess satisfaction and collect vital feedback.

• Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction
• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food
• Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling
• Removed and replaced dirty dishes and utensils to maintain table settings
• Participated in ongoing training to enhance job skills and knowledge.