SHANIKWA JOHNSON
Lancaster,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Field Agent Supervisor
Kemper Insurance Group
11.2020 - Current
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Met with 25+ existing and prospective clients each week to select appropriate insurance policies
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Calculated quotes and educated potential clients on insurance options
- Provided extensive product presentations with strong customer service skills, allowing for strong report building, confidence in overcoming objections, and helped to develop new agents
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Revenue Cycle Analyst III-Lead
TIMA
10.2019 - 10.2021
- Oversee revenue cycle operations of an assigned geography to ensure the successful management of accounts, along with effective, efficient function of the revenue cycle
- Provide strategic leadership and training for the team to ensure short- and long-term goals through the use of thoughtful techniques, and core values
- Conducted root cause analysis on denied claims, implementing corrective measures to prevent future denials and protect revenues.
- Supported timely claim submission by reviewing and validating all relevant billing information.
- Posting payments, collections and advanced revenue billing cycles
- Maintain current knowledge of all applicable laws and regulations; ensuring operations of the assigned functional area(s) maintain necessary compliance
Assistant Office Manager
Willow Wellness
05.2018 - 10.2019
- Collecting payment and arranging payment plans, invoicing, accounts receivable and general accounting skills
- Train new employees, daily cash deposits, assist w/ scheduling and time off request
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Ensure that all appointments documentation is appropriate for the visit (such as self-pay, insurance, work comp, etc.)
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Manage A/R and review revenue reports and with the credentialing department to ensure proper certification and licenses were adhered
- All revenue cycle job performances, and other Human Resources objectives
Education
Associates Degree - General Studies
Tyler Junior College
Tyler, TXBachelors - In Progress
Skills
- Insurance & Claims
- Leadership
- Reimbursement
- Managed Support
- Collections
- Account Executive
- Operational Procedures
- Accounts Receivable
- Billing
- Business Office Management
- Computer Skills
- Organizational Skills
- Salesforce
- Client Services
- Investigative Claims Research
- Quality assurance
- Team Success
- Customer relations
- Community Care
- Reliability
- Dependability
- Punctuality
- Honesty
Timeline
Field Agent Supervisor
Kemper Insurance Group
11.2020 - Current
Revenue Cycle Analyst III-Lead
TIMA
10.2019 - 10.2021
Assistant Office Manager
Willow Wellness
05.2018 - 10.2019
Bachelors - In Progress
Associates Degree - General Studies
Tyler Junior College
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