Shanine Polk-Jackson
EL SEGUNDO,CA
Summary
Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations. Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery. Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Instacart
El Segundo, CA
06.2018 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Checked tires for proper inflation before leaving on each route.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Ensured accurate completion of all paperwork associated with deliveries.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
Delivery Courier
Amazon
Los Angeles, CA
05.2018 - Current
- Reviewed delivery orders and mapped out optimal routes to ensure timely deliveries.
- Delivered goods to customer's location according to specified timelines and communicated with customers regarding deliveries.
- Recorded delivery information such as item, time of delivery, recipient signature and any special instructions.
- Ensured compliance with applicable laws when delivering goods on public roads and highways.
- Communicated effectively with dispatch team members regarding any changes in route due to traffic conditions or other factors.
- Verified accuracy of delivered goods against invoice prior to leaving customer premises.
- Monitored fuel levels in vehicles throughout shifts and refueled as necessary.
- Followed safety protocols while driving vehicle including obeying traffic laws, using turn signals, maintaining proper speed limits.
- Loaded packages into vehicle for transport and ensured that all items were safely secured.
- Conducted daily pre-trip inspections on assigned vehicles prior to start of shift.
- Adhered strictly to company policies regarding safe handling of packages, proper use of protective equipment.
- Assisted in loading and unloading cargo at warehouses or other locations as needed.
- Provided excellent customer service by answering questions about products and services at point of delivery.
- Maintained contact with dispatch throughout the shift via radio or phone to receive further instructions.
- Performed basic maintenance tasks such as checking tire pressure, engine oil level.
- Maintained cleanliness inside vehicle cabins by regularly wiping surfaces down with sanitizing wipes.
- Inspected vehicles before each shift to ensure they were in good working order.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Kept accurate logs of all deliveries and trips.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Delivery Driver
Uber Eats
Torrance, CA
07.2016 - Current
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Maintained accurate records of goods delivered and collected payments as required.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Checked tires for proper inflation before leaving on each route.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Monitored fuel level throughout shift and refueled when necessary.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Utilized street maps to plan and determine most efficient routes.
- Transported and safely delivered items to prevent damage or loss.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Kept accurate logs of all deliveries and trips.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Inspected vehicles' condition, supplies and equipment before and after trips
Education
Some College (No Degree) - General Studies
Los Angeles Harbor College
Wilmington, CASkills
- Equipment Operation
- Order Verification
- Load Balancing
- Goods Transport
- Mileage Tracking
- Payment Collection
Timeline
Delivery Driver
Instacart
06.2018 - Current
Delivery Courier
Amazon
05.2018 - Current
Delivery Driver
Uber Eats
07.2016 - Current
Some College (No Degree) - General Studies
Los Angeles Harbor College