Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanine Robinson

Oakland,CA

Summary

Accomplished Desk Clerk at Latasha and Security Officer at Star Protection, adept in customer satisfaction and problem-solving. Excelled in maintaining high levels of guest service and safety, ensuring operational efficiency. Skilled in cash handling and guest relations, I significantly enhanced visitor experience and security measures, demonstrating exceptional multitasking and communication abilities.

Developed strong organizational and multitasking abilities in customer-focused environment. Demonstrated effective communication and problem-solving skills, ensuring smooth operations and high customer satisfaction. Seeking to transition into new field, utilizing transferrable skills in customer service and administration.

Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Ambitious [Job Title] with [Number] years of experience and passion for local [Type] industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges.

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Knowledgeable [Desired Position] with solid background in customer service and administrative tasks. Proven ability to handle front desk operations effectively, ensuring smooth communication and problem resolution. Demonstrated strong organizational skills and high level of punctuality.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Influential [Job Title] with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in [Skill]. Recognized for dynamic work ethic and team player attitude.

Overview

2
2
years of professional experience

Work History

Desk Clerk

Latasha
03.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Collected room deposits, fees, and payments.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Enforced building rules with staff, guests, and outside professionals.
  • Organized and updated guest records to ensure accuracy and privacy compliance.
  • Monitored inventory of front desk supplies, placing orders before depletion to avoid operational disruptions.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Security Officer

Star Protection
11.2022 - 09.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Education

Medical Assistant - Medical

Carrington College
San Leandro, CA
07-2025

High School Diploma -

Castlemont High School
Oakland, CA
06-2008

Skills

  • Problem-solving skills
  • Cash handling
  • Customer satisfaction focus
  • Hospitality industry expertise
  • File management
  • Reception management
  • Word processing
  • Appointment setting
  • Guest relations
  • Customer communication
  • Scheduling and calendar management
  • Mail handling
  • Staff supervision

Timeline

Desk Clerk

Latasha
03.2024 - Current

Security Officer

Star Protection
11.2022 - 09.2023

Medical Assistant - Medical

Carrington College

High School Diploma -

Castlemont High School
Shanine Robinson