Shanine Moore
Stow,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Medical Scheduler
HCI Group
10.2022 - 04.2023
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Technical Support Representative
Teksystem Temporary Agency
05.2022 - 10.2022
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Troubleshot devices, updated systems and installed system updates
- Conducting remote sessions with customers
- Assist customers with questions and issue relating to software, Zebra printers, patient labels and scanner
- Provided friendly and helpful customer services as a first point of contact
- Answered inbound phone calls and inbound chats quickly and consistently following scripted measures
Epic ATE Support Specialist
HealthRise Solutions
01.2015 - 08.2022
- Assisted end user with prompt escalation of application issues within Epic by troubleshooting end-users concerns
- Assisted end users in Epic systems through coaching teaching and documentation of patient care, patient demographics, entering referrals, scheduling appointments linking referrals to orders/ and creating appointments through referral.
- Assisted with insurance verification using RTE, submitting tickets through the Epic ticketing application
- Trained on the use of InBasket
Epic Application Analyst
Atos Global IT Solutions
09.2020 - 02.2022
- Defined IT process workflows through meetings with clinical staff.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Edited providers schedules according to the needs of the provider
- Build/ modified Provider templates for schedules
- Completed snow tickets in a timely manner while assisting clinical staff with all Epic issues/ concerns
- Support and designs department project assignments and small system implementation.
Education
Associate of Applied Science - Nursing
Stark State College
Canton, OH07.2024
Skills
- Active Listening
- Customer Service Excellence
- Online Chat
- Critical Thinking
- Problem-Solving Ability
- Client Rapport-Building
- Computer Proficiency
- Technical Support
- Grammar
- Documentation
Timeline
Medical Scheduler
HCI Group
10.2022 - 04.2023
Technical Support Representative
Teksystem Temporary Agency
05.2022 - 10.2022
Epic Application Analyst
Atos Global IT Solutions
09.2020 - 02.2022
Epic ATE Support Specialist
HealthRise Solutions
01.2015 - 08.2022
Associate of Applied Science - Nursing
Stark State College
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