Shaning Ayah
South Holland
Summary
Dynamic Network+ professional specializing in system optimization and troubleshooting, with a proven track record of managing and configuring network infrastructures to ensure seamless connectivity and robust security. Recognized for a collaborative work style and adaptability, consistently delivering reliable results in fast-paced environments. Expertise includes network protocols, hardware installation, and software updates, combining technical proficiency with effective communication to drive project success. Committed to leveraging skills to enhance organizational performance and support strategic goals.
Overview
4
4
years of professional experience
Work History
Aviation Network Technician I
Anuvu
Lombard
01.2025 - Current
- Monitor and troubleshoot Anuvu's proprietary systems on aircraft.
- Monitor and troubleshoot satellite and ground network systems.
- Interface with partner airlines and service providers to resolve technical issues.
- Provide primary and secondary-level technical support for LAN/WAN networking systems.
- Leveraged Linux to perform essential system operations and resolve technical issues.
- Use Microsoft Office and other software tools for documentation and communication.
- Ensure high reliability and customer satisfaction by maintaining system performance.
- Support NOC and operations-related tasks as needed.
- Oversaw installation and configuration of network equipment to ensure optimal performance and connectivity.
- Conducted routine maintenance and troubleshooting for network systems, improving uptime reliability.
Help Desk Support Technician
National Louis University
Chicago, Illinois, États-Unis
04.2023 - 12.2023
- As a Helpdesk Technician, my primary objective is to provide prompt and effective resolution to a wide range of technical issues. With expertise in desktops, laptops, printers, account access, wired and wireless networks, troubleshooting, and laptop imaging, I am dedicated to ensuring smooth operations and maximizing user productivity.
- Collaboration is a crucial aspect of my role, and I work closely with senior and lead technicians to test, document, and implement new technologies. This involvement allows me to stay updated on emerging trends and contribute to the enhancement of technical infrastructure.
- In addition, I actively contribute to system and network administration tasks using tools such as Active Directory, client management, and phone system administration. This involvement empowers me to support the seamless functioning of crucial systems and ensure the highest level of user satisfaction.
- When it comes to troubleshooting, I work closely with technical operations to identify and resolve reported infrastructure and LAN/WAN issues promptly.
- By analyzing problems and implementing effective solutions, I play a pivotal role in maintaining the stability and efficiency of the organization's technical environment.
- By combining my technical expertise, collaboration skills, and dedication to user satisfaction, I strive to deliver exceptional support and contribute to the overall success of the organization.
Junior System Administrator
DIRECTION GENERALES DES IMPOTS
Cotonou, Littoral, Benin
08.2017 - 11.2019
- Assisted in the configuration and troubleshooting of core routing and switching efforts under Cisco for network and device resolution.
- Supported senior system administrators by following up on client inquiries, updating tickets, and working toward resolving network issues.
- Participated in the implementation and configuration of servers for data sharing using SAMBA on Red Hat Linux.
- Assisted with the management of Linux servers, including services such as BIND9, SAMBA, and LDAP.
- Collaborated on system updates and software releases, including monitoring resource utilization through various tools to preempt issues.
- Supported the installation, configuration, and maintenance of Linux and Unix-based operating systems across organizational servers.
- Created, updated, and followed up on trouble tickets, adhering to procedures until closure.
- Gained experience with virtualization of servers, applications, and operating systems using platforms like Windows Server 2012, 2016, and Linux.
- Assisted in configuring and managing Windows Server 2016 for user and group management, file sharing, and network services.
- Performed basic troubleshooting and maintenance on Windows Server 2016 to ensure optimal performance and uptime.
- Participated in the installation of security updates, patches, and system upgrades for both Linux and Windows servers.
- Assisted in setting up network printers, shares, and other services within the Windows and Linux environments.
- Documented server configurations, procedures, and incident resolution steps to assist in knowledge transfer within the team.
- Collaborated with senior team members to monitor and maintain system health, ensuring reliability and performance of server infrastructure.
- Assisted in setting up virtual environments using hypervisors like VMware or Hyper-V to virtualize operating systems and applications.
- Supported the setup and configuration of backup and disaster recovery solutions for critical systems.
Education
Bachelor of Science - BS - Computer Science And Information Systems
National Louis University
Chicago06-2024
Associate of Arts and Sciences - AAS - Cybersecurity
Moraine Valley Community College
Palos Hills, IL05-2022
Skills
- Linux command line proficiency
- Satellite communication systems
- Network configuration
- Network troubleshooting
- Switch and router management
- Software setup and optimization
- Ticket resolution management
- Technical support administration
- Network performance tuning
- IP addressing
- Network documentation
Websites
Languages
Anglais (Professional Working)
Français (Native or Bilingual)
Timeline
Aviation Network Technician I
Anuvu
01.2025 - Current
Help Desk Support Technician
National Louis University
04.2023 - 12.2023
Junior System Administrator
DIRECTION GENERALES DES IMPOTS
08.2017 - 11.2019
Bachelor of Science - BS - Computer Science And Information Systems
National Louis University
Associate of Arts and Sciences - AAS - Cybersecurity
Moraine Valley Community College