Shaniqa Upshaw
Phoenix
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Neighborhood Outreach Access To Health (NOAH)
Phoenix, Arizona
04.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- File and maintained patient records in accordance with HIPAA regulations.
- Use epic to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Registration Specialist
HonorHealth Medical Group and Urgent Care
Phoenix, Arizona
09.2022 - 04.2024
- Utilized knowledge of medical terminology to accurately enter data into computer systems
- Trained new staff members on patient registration processes and protocols
- Educated patients on their rights as members of health plans they were enrolled in
- Proficiently answered phone inquiries from patients regarding registration processes and insurance coverage
- Provided excellent customer service to all patients, responding to their questions in a timely manner
Supervisor of Operations
World Flight Services
Phoenix, Arizona
05.2019 - 09.2022
- Maintained professional working relationships and promoted open lines of communication with staff
- Conducted regular meetings with team members to discuss progress, address concerns, and set goals
- Resolved conflicts between employees and departments
- Prioritized daily work schedules for assigned personnel and set employee productivity targets
- Reviewed employee performance evaluations quarterly and provided feedback as needed
Customer Service Representative
Walmart
Hammond, Indiana
06.2015 - 10.2017
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
Education
High School Diploma -
Gary LightHouse Charter
Gary, Indiana06.2013
Skills
- Compassionate Care
- Appointment scheduling
- Registration Documents
- Computerized Maintenance Management Systems
- HIPAA Procedures
- Payment Processing
- Greeting Visitors
- Insurance Eligibility Verifications
- Employee Timesheet Processing
- Patient Registration
- Staff Recruiting
- Customer service
Certification
BLS
Timeline
Patient Service Representative
Neighborhood Outreach Access To Health (NOAH)
04.2024 - Current
Registration Specialist
HonorHealth Medical Group and Urgent Care
09.2022 - 04.2024
Supervisor of Operations
World Flight Services
05.2019 - 09.2022
Customer Service Representative
Walmart
06.2015 - 10.2017
High School Diploma -
Gary LightHouse Charter
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