Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniqua Beacham

McComb,MS

Summary

I am a driven leader with proven success at Hampton Inn By Hilton, adept in staff management and business development. I excel in optimizing workflows and customer experience, enhancing team efficiency through effective coaching. I take the extra mile and have a very strong work ethic. I am skilled in data analytics and employee motivation, consistently achieving operational excellence and surpassing goals. Given the opportunity, I will be a great asset to your company.

Overview

16
16
years of professional experience

Work History

Supervisor

Hampton Inn By Hilton
07.2015 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.

Office Manager

Eagle Health Care Services
11.2020 - 08.2022
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Created and implemented organizational policies and procedures.
  • Created organized filing system to manage department documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Developed close working relationships with front office and back office staff.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

Customer Service Representative

Walmart
07.2008 - 12.2014
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.

Education

Associate of Applied Science - Marketing Management And Research

Southwest Mississippi Community College
Summit, MS
05.2018

High School Diploma -

Mccomb High School
Mccomb, MS
05.2003

Skills

  • Data Analytics
  • Staff Management
  • Business Development
  • Schedule development
  • Inventory Control
  • Goal-Oriented
  • Business Administration
  • Power Point
  • Microsoft Office

Timeline

Office Manager

Eagle Health Care Services
11.2020 - 08.2022

Supervisor

Hampton Inn By Hilton
07.2015 - Current

Customer Service Representative

Walmart
07.2008 - 12.2014

Associate of Applied Science - Marketing Management And Research

Southwest Mississippi Community College

High School Diploma -

Mccomb High School

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Shaniqua Beacham