Shaniqua Benford

• Provided sales and customer service assistance to customers by identifying the customer's motive for calling and understanding their needs.
• Responded to telephone requests for auto/special-line insurance needs
• Utilizes different approaches to ask for and close the sale.
• Followed up with customers and peers to provide additional support and address concerns.
• Increased sales by advocating Progressive products and services to customers.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Mastered Cross sells and is consistent in advocating Progressive's products and services.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customers in office with minimal wait times.
• Provide Excellent Customer Service

Process Consumer and Signature Loans, Point of sales system, Money Handling and Vault Key Holder, Western Union and The General Insurance Agent, Debit card Deposit and Withdrawals, Organize In-Store Collection Debt book.

• Answer Calls, make reminders, send emails, transfer calls, handle inquiries and direct them to the appropriate person according to their needs. Collect and Deposit Cash and Checks, disburse funds to customer. Create Customer profiles in database. Operate office equipment, fax machines, copiers, and internet phones.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Provide comfort and be a companion for the residents.
• Perform activities of daily living for a better quality of life. Personal Care/Hygiene, Dressing, Feeding. Coordinate outings/field trips.

• Provide Excellent Customer Service, Money Handling, order placement, food prep, provide clean environment for both customers and employees.