Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANIQUA CAMPBELL

Camilus,NY

Summary

Innovative Talent Acquisition Manager with a Master of Science in Human Resources Management and currently pursuing a PhD in Business Management. Specializing in data-driven recruitment strategies across various sectors and industries, passionate about creating a seamless and engaging candidate experience. Expertise includes full-cycle recruitment, diversity and inclusion initiatives, and strategic social media management, ensuring compliance with EEO standards and pay transparency regulations. Committed to leveraging cutting-edge HR technologies to drive organizational success, serving as a strategic partner to leadership, providing comprehensive guidance on all recruitment aspects, from sourcing to offer management. Utilizing innovative outreach techniques, including AI-recruiting and networking, proactively identify and attract diverse and qualified candidates. Having the ability to manage multiple requisitions simultaneously and develop creative recruiting strategies has consistently resulted in successful placements for hard-to-fill and strategically important positions.

Overview

10
10
years of professional experience

Work History

Talent Acquisition Manager

Syracuse University
02.2023 - Current

  • Act as a pivotal consultant to hiring managers, HR Business Partners, and compensation teams, managing various talent acquisition and HR responsibilities.
  • Expertly source, screen, interview, and recommend a wide range of candidates, focusing on diversity and inclusivity for staff positions.
  • Offer extensive coaching, guidance, and training on recruitment best practices to stakeholders across campus.Vigilantly identify Equal Employment Opportunity (EEO) concerns and manage recruiting metrics, supporting the recruitment team and departments with essential data and EEO compliance.
  • Function as the primary Talent contact for Academic Affairs, ITS, SU Abroad, and CVPA, aiding in sourcing, onboarding, and negotiation processes.
  • Participate in Job Fairs, including offsite and unit-specific events.
  • Manage the Syracuse University LinkedIn Recruiter page, enhancing our online presence through strategic content management and audience engagement.
  • Spearhead social media initiatives for HR hiring, maximizing our reach and effectiveness.
  • Advise on Pay Transparency compliance, ensuring adherence to local and federal regulations regarding pay, AI, and EEO.
  • Successfully placed 185 full-time employees, ranging from individual contributors to executive leaders, since February 1st, 2023.
  • Managed all aspects of the interview process including scheduling, conducting interviews, providing feedback, and negotiating offers with candidates.

Talent Acquisition Consultant (RPO)

Randstad Sourceright/Honeywell
11.2021 - 01.2023
  • Aerospace Integrated Supply Chain (ISC) recruiter for entry level positions to Director Level roles.
  • Full cycle recruitment for high-volume, customer facing roles.
  • Strategic Sourcing techniques
  • Relationship building and consultative approach with internal team, hiring managers and candidates.
  • Conduct intake calls/requisition reviews with Hiring Managers.
  • Ability to understand a variety of job descriptions as well as strong industry knowledge.
  • Creation and marketing of job postings.
  • Candidate selection based on assessment results.
  • Recruitment process compliance and system administration.
  • Follow up with candidates during various stages of the recruitment process to ensure there is no lag or delay.
    Initiating background checks and ensuring that the same is completed on time.
  • Manually reaching out to candidates to gather availability details and screening per business requirement.
  • Collaborate and execute on sourcing framework.
  • Implemented data-driven decision-making processes in talent acquisition efforts, continuously optimizing for success.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Increased diversity within the workforce by implementing inclusive sourcing strategies targeting underrepresented groups.
  • Established consistent communication channels with candidates throughout the recruitment process, fostering positive experiences and promoting employer brand reputation.

Temporary Central Talent Acquisition Specialist

Lowe's Home Improvement
04.2021 - 10.2021
  • Supporting locations with both low and high volume hourly roles, including overseeing a portfolio of 7-9 stores within one district in South Carolina.
  • Managing the end-to-end recruitment process, including posting, sourcing, screening, slating, and conducting interviews.
  • Developing a robust candidate pipeline through proactive sourcing and overseeing requisitions for specific candidate levels, with a focus on hard-to-fill or strategically important positions.
  • Leveraging human resource technology, resource materials, websites, and software to efficiently administer recruiting processes.
  • Ensuring exceptional candidate care by guiding applicants through the recruitment process for assigned requisitions.
    Providing regular status updates to the Center of Excellence (COE) on candidate progress throughout the recruitment process.
  • Utilizing talent acquisition (TA) technology, including the applicant tracking system, job boards, and candidate relationship management tool, on a regular basis.

Full Cycle Recruiter

Peak Workforce Solutions LLC
12.2017 - 12.2019


  • Organize and maintain personnel records.
  • Prepare HR documents, such as employment contracts and new hire guides.
  • Revise company policies to ensure compliance with legal standards.
  • Liaise with external partners, such as insurance vendors, to facilitate smooth HR operations.
  • Create regular reports and presentations on HR metrics (e.g., turnover rates).
  • Assist the payroll department by providing relevant employee information (e.g., leaves of absence, sick days, and work schedules).
  • Process payroll accurately and on time.
  • Develop creative recruiting strategies to attract qualified candidates for plant positions.
  • Arrange interviews by coordinating schedules; provide coaching and interview preparation.
  • Ensure proper follow-through on candidate onboarding, reference checks, and background checks.
  • Participate in HR projects, such as organizing job fairs, to enhance the talent acquisition process.
  • Work collaboratively with the team to source, interview, and place exceptional talent.
  • Foster positive employee relations by addressing concerns, conflicts, and promoting a collaborative work environment.

Retention Specialist

Spectrum
10.2016 - 05.2017
  • Handle 50-60 inbound disconnect/downgrade calls from existing customers
  • Resolved product issues and shared benefits of new technology
  • Managed quality communication, customer support and product representation for each client
  • Scheduled appointments and maintained master calendar
  • Helped clients to address concerns, resolve complaints, or answer account related questions
  • Diffuse the irate customer situation by utilizing strong listening skills and problem-solving techniques
  • Save, sell and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
  • Adherence to performance/productivity metrics to ensure all calls are handled in 12 minutes or less.

Call Center Representative

Kelly Services
04.2016 - 10.2016
  • Managing 75-100 of inbound and outbound calls daily in a timely manner
  • Follow communication 'scripts' when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets.

Customer Services Associate III

Lowe's Home Improvement
05.2014 - 05.2015
  • Operate cash registers/POS Systems to accept payment from customers
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Answer customers' questions, and provide information on procedures, policies and products to sell to customers
  • Issue receipts, refunds, credits, or change due to customers
  • Keeping track of store inventory by IRP's.

Education

Ph.D. - Business Management

Capella University
Online
12.2027

Masters of Science -

Strayer University
Online
01.2022

Bachelor's of Business Administration -

Strayer University
Online
01.2019

Associates Degree -

Strayer University
Online
01.2018

Skills

  • Full Life Cycle Recruitment
  • Social Media Management
  • HR Policies
  • HR Consulting
  • Technical Recruiting
  • Employer Branding
  • Portfolio/Requisition Management
  • Strategic Communication
  • Policy/Procedure Implementation
  • Artificial Intelligence for Business
  • DEI
  • Strategic Partnerships/Relationship Building

Timeline

Talent Acquisition Manager

Syracuse University
02.2023 - Current

Talent Acquisition Consultant (RPO)

Randstad Sourceright/Honeywell
11.2021 - 01.2023

Temporary Central Talent Acquisition Specialist

Lowe's Home Improvement
04.2021 - 10.2021

Full Cycle Recruiter

Peak Workforce Solutions LLC
12.2017 - 12.2019

Retention Specialist

Spectrum
10.2016 - 05.2017

Call Center Representative

Kelly Services
04.2016 - 10.2016

Customer Services Associate III

Lowe's Home Improvement
05.2014 - 05.2015

Ph.D. - Business Management

Capella University

Masters of Science -

Strayer University

Bachelor's of Business Administration -

Strayer University

Associates Degree -

Strayer University

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