Shaniqua Cannal
Pawtucket
Summary
Results-driven Compliance Administrator with over 4 years of experience in contract lifecycle management within facilities services. Expert in overseeing contract operations, coordinating workstreams, and ensuring timely execution. Experienced in managing stakeholder communication, supporting cross-functional teams, and implementing technology-based solutions. Demonstrates strong organizational skills and the ability to monitor compliance, identify risks, and enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Compliance Administrator
Case FMS LLC
North Attleboro, MA
10.2025 - Current
- Utilized Salesforce reporting and dashboards to pinpoint non-compliant service partners, enabling targeted compliance interventions.
- Leverage reporting and dashboards in Salesforce to identify who is not compliant.
- Track progress of the contract through DocuSign and follow up with Service Partner as needed through email and outbound calls who are hesitant to sign agreements, including the explanation of certain clauses in the MSA (Master Subcontractor Agreement).
- Monitored contract progress via DocuSign, proactively following up with hesitant service partners through email and calls, clarifying MSA clauses to facilitate agreement signing.
- Escalate issues to the Sr Manager of Compliance if there is a delay or problem with advancing the contract through the process.
- Managed the insurance compliance process of Service Partners to meet standards and hold checks when they are not met.
- Extract data out of various platforms to identify compliance related trends
- Participate in projects to assist with reports and manage incidents that involve property damage, slip and fall claims, wage determination audits, Avetta audits, accuracy and transition of data from client portals.
- Processed and submitted stop service requests to ensure timely cessation of services, and termination letters to service partners as needed.
- Submit stop service and termination letters to service partners as needed.
- Work independently and exercise independent judgment, to lead projects following tight deadlines. This includes the goal of 95% by November 1st.
Contract Administrator
Case FMS LLC
North Attleboro, MA
10.2020 - 10.2025
- Manage end-to-end contract lifecycle for subcontractors and job sites, including drafting, editing, routing, and execution.
- Conducted insurance compliance reviews using myCOI, resolving deficiencies to ensure adherence to regulatory standards.
- Maintain and track contract data using Salesforce and document control platforms.
- Provide clear and timely communication to subcontractors regarding contractual obligations and updates.
- Draft and issue stop-service and termination letters in accordance with company policy and service timelines.
- Communicated contractual obligations and updates to subcontractors, fostering transparency and compliance.
- Contributed to automating manual contract processes, improving turnaround time and reducing risk of error.
- Support data transition efforts in client portals, ensuring accuracy during project close-outs.
- Contributed to automation of manual contract processes, enhancing turnaround time and minimizing risk of error.
Customer Service Representative
Ascensus Government Savings
Warwick, RI
11.2019 - 05.2020
- Processed financial and non-financial transactions accurately and within service-level timelines to ensure customer satisfaction.
- Processed financial and non-financial transactions with a high level of accuracy and within service-level timelines.
- Recommended process improvements to enhance operational efficiency and uphold compliance standards.
- Verified and processed documentation to ensure timely account funding and disbursements as per contractual guidelines.
Education
Bachelor of Science - Business Administration, Data Analytics Concentration
Southern New Hampshire University
Manchester, NH05-2027
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Contract & Compliance Expertise: Regulatory compliance
- Audit oversight
- Compliance monitoring
- Internal audits
- Compliance audits
- Incident analysis
- Contract risk analysis
- Regulatory documentation
- Technical Proficiency: Salesforce myCOI DocuSign Microsoft Office Suite (Excel, Word, Outlook) SharePoint Avetta
- Process Improvement: Cross-functional collaboration
- Soft Skills: Detail-oriented Strong communicator Organized Adaptable Problem-solver Confidentiality-focused
- Regulatory documentation
Timeline
Compliance Administrator
Case FMS LLC
10.2025 - Current
Contract Administrator
Case FMS LLC
10.2020 - 10.2025
Customer Service Representative
Ascensus Government Savings
11.2019 - 05.2020
Associate of Science - Business Administration
Southern New Hampshire University
Bachelor of Science - Business Administration, Data Analytics Concentration
Southern New Hampshire University