SHANIQUA CARLYLE
Metter,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Makeup Artist
Glam By Nique
01.2015 - Current
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Consulted with clients about desired look or color palette prior to application process.
- Educated customers on proper usage of skincare products for optimal results.
- Organized inventory of cosmetics and supplies according to expiration dates.
Personal Vehicle Driver
UPS
Statesboro, GA
10.2020 - 12.2023
- Assisted in loading and unloading of goods to be transported.
- Maintained vehicle cleanliness and ensured it was kept in good condition.
- Followed specific routes and adhered to traffic laws while driving.
- Performed daily pre-trip inspections of vehicles including checking fluid levels, tire pressure, brakes, lights.
Driver Examiner
Dept Of Driver Services
Statesboro, GA
12.2022 - 11.2023
- Responded to customer inquiries regarding DMV services and policies.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Verified accuracy of information on documents submitted by customers.
Manager
Pam's Magic Cafe
Metter, GA
08.2021 - 10.2022
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Key Holder/Sales Lead
Dollar General
Metter, GA
01.2019 - 05.2019
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Loader/Unloader
IG, Viracon
Statesboro, GA
10.2017 - 12.2017
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Maintained records of goods loaded and unloaded from vehicles.
- Communicated effectively with drivers regarding any discrepancies between shipment documents and actual load.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
Direct Support Staff
Assurance Consulting
Savannah, GA
01.2015 - 12.2016
- Provided assistance to individuals with physical and mental disabilities in activities of daily living.
- Assisted in developing, implementing and monitoring individual service plans.
- Supervised and monitored the safety of clients during recreational activities.
- Developed positive relationships with clients by providing emotional support and guidance.
Layaway Associate
K-Mart
Statesboro, GA
11.2013 - 04.2014
- Assisted customers with selecting merchandise and determining payment plans for layaway purchases.
- Maintained a clean and orderly work area throughout the store.
- Organized stockroom shelves and racks according to company standards.
- Balanced cash drawer daily at the end of shift.
- Processed customer returns, exchanges, refunds and payments quickly and efficiently.
Security/Corrections Officer
Georgia State Prison
Reidsville, GA
05.2012 - 01.2013
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
Cashier
Wal-Mart
Statesboro
08.2011 - 11.2011
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Crew/Cashier
McDonald's
Metter, GA
01.2010 - 06.2010
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma - College Prep
SouthEastern Technical College
Vidalia, GA04-2025
Skills
- CLIENT RELATIONS (8 years)
- CUSTOMER SERVICE (8 years)
- EXCEL (10 years)
- EXCELLENT CUSTOMER SERVICE SKILLS (10 years)
- Issue and Conflict Resolution
- Staff Management
- Phone Etiquette
- Hair Styling
- Makeup Application
- Front Desk
- Computer Literacy
- Shipping & Receiving
- Time Management
- Delivery Driver Experience
- Driving
- Typing
- Retail Sales
- Load & Unload
- Host/Hostess Experience
- Certifications and Licenses
- Driver's License
- CPR Certification
- First Aid Certification
- Assessments
- Call Center Customer Service
- Customer Service -
- Document Management
- Detail Oriented
- Clerical Support
- Mail distribution
Computer Literate
True
Multi Line Phone Skills
True
Safety And Sanitation Training
True
Osha Standards
True
Shipping And Receiving
True
Multi Tasker
True
Hard Working And Self Motivated
True
Strong Communication Skills
True
Lifts Up To100 Pounds
True
Strong Client Relations
True
Phone Etiquette
True
Personal Information
Willing To Relocate: True
Timeline
Driver Examiner
Dept Of Driver Services
12.2022 - 11.2023
Manager
Pam's Magic Cafe
08.2021 - 10.2022
Personal Vehicle Driver
UPS
10.2020 - 12.2023
Key Holder/Sales Lead
Dollar General
01.2019 - 05.2019
Loader/Unloader
IG, Viracon
10.2017 - 12.2017
Makeup Artist
Glam By Nique
01.2015 - Current
Direct Support Staff
Assurance Consulting
01.2015 - 12.2016
Layaway Associate
K-Mart
11.2013 - 04.2014
Security/Corrections Officer
Georgia State Prison
05.2012 - 01.2013
Cashier
Wal-Mart
08.2011 - 11.2011
Crew/Cashier
McDonald's
01.2010 - 06.2010
High School Diploma - College Prep
SouthEastern Technical College
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