Joshua Fox

Work History

FCR - Zwift

09.2022 - Current

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer chats/emails
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained up-to-date knowledge of product and service changes.

WAREHOUSE WORKEROCT

01.2020 - 04.2021

Proficient performing Materials Handler warehouse tasks such as unloading incoming shipments, scanning bar codes and inputting receipt information into automated record system
Assists in developing plans for storage and arrangement of stock
Receives and inventory deliveries and warehousing materials including hazardous, flammable and temperature sensitive products
Segregates and moves material to holding area or dock and verifies item identification on request forms
Uses hand-held scanning equipment to input data, nomenclature and description of changes
Enters and retrieves data via computer terminal into or from an automated warehouse
Arrange equipment within warehouse, establish item location and determine organization and arrangement of stock
Builds pallet loads to facilitate storage and transports material to storage areas
Operates and maintains various powered industrial vehicles
Utilizes proper safety techniques when handling a variety of material and equipment
Possess knowledge for proper use of personal protective equipment (PPE)
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Army

02.2019 - 06.2020

Utilized the Global Combat Support System- Army (GCSS-ARMY) to account for equipment received and turned in at the Supply Support Activity (SSA)
Used automated and handheld scanning devices to receive and inventory incoming shipments
Assisted with the accountability and storage of hazardous materials
Stored material in accordance to established policies and procedures
Monitored shelf life of equipment to prevent loss
Prepared end of day reports to include discrepancies
Processed output from catalog inquiry program, document modifiers and special cancellation requests
Fulfilled complex Materials Handler tasks such receiving and inventorying incoming shipments
Manually processed material received without documentation
Performed daily check for safety and cleanliness of the warehouse.
Created and maintained records, which included stock lists, inventory and material counts.
Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.

Army

01.2018 - 02.2019

Supervised and performed management functions pertaining to receipt and issued materials
Tracked orders and notified customers of status or potential delays.
Monitored inbound and outbound freight operations to establish timely delivery of packages.
Maintained equipment records and parts
Prepared ad hoc monthly readiness reports
Managed logistics/ maintenance data via logistics system
Performed procedures of repair parts, supplies, and equipment utilizing the Army automated computer programs
Maintained accountability and inventory controls on all shipments received
Maintained records of services performed
Ordered and managed repair parts
Dispatched vehicles and equipment
Maintained operator licensing records
Responsible for the operation of Materiel Handling Equipment (MHE) for supply operations, ranging from small electric forklifts and carts to large rough terrain forklifts of various lifting capacities
Conducted Preventative Maintenance Checks and Services (PMCS) and maintained the operational readiness of assigned equipment.

Army

07.2013 - 12.2018

Created and maintained records, which included stock lists, inventory and material counts.
Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
Served as the Automated Logistical Specialist /The Army Maintenance Management System (PLL/TAMMS) clerk
Maintained records of services performed, ordered and managed repair parts, dispatched vehicles and equipment within GCSS-A.
Maintained operator licensing records.
Established and sustained stock records and other documents such as inventory, materiel control, accounting and supply reports.
Maintained automated and manual accounting records, posts receipts and turnins. Performed duesins and duesouts accounting.
Managed the operation of Materiel Handling Equipment (MHE) for supply operations, ranged from small electric forklifts and carts to large rough terrain forklifts of various lifting capacities.
Conducted Preventative Maintenance Checks and Services (PMCS).
Led the operational readiness of assigned equipment.
Assisted with the collection and consolidation of ration requisitions.
Maintained accountability, and safe storage of subsistence items.
Ensured rations was properly segregated and maintained according to established guidelines.
Tracked serviceability of assigned equipment.
Established and maintained stock, supply and inventory records.
Tracked and monitored automated and manual accounting records.
Posted receipts and turnins.
Performed duesins and duesouts accounting.