SHANIQUA DEGREE
Cherryville,USA
Summary
Detailed professional with extensive background in a manufacturing environment. Skilled in conducting routine and non-routine inspections on products, components, and materials to ensure compliance with company standards and customer specifications. Committed to delivering quality assurance solutions and maintaining a safe workplace. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
13
13
years of professional experience
Work History
Assembler
Bosch
Lincolnton, NC
08.2024 - Current
- Assembled components according to specifications and quality standards.
- Operated hand tools and machinery to enhance production efficiency.
- Inspected finished products for defects and ensured compliance with safety protocols.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on assembly techniques and safety procedures.
- Conducted routine maintenance on equipment to prevent breakdowns and ensure reliability.
- Increased production efficiency by assembling components quickly and accurately.
Material Handler
Tosaf
Bessemer City, NC
04.2023 - 08.2024
- Inspected products at various checkpoints, driving quality.
- Adjusted machining operations using hand tools or numerical controls.
- Maintained equipment in operating condition by performing preventive maintenance and repair.
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
- Notified shift leader of mechanical, electrical, or material issues, minimizing downtime.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Identified potential safety hazards related to machinery operation and reported them promptly.
- Performed regular maintenance on machines to ensure optimal performance.
- Maintained daily production reports and machine log books.
- Adjusted settings on machines as needed for different materials being processed.
- Placed and arranged items and packages on pallets for transport.
- Followed safety protocols and regulations for operating a forklift.
- Prevented shortages by updating material counts and placed orders for new materials.
- Used radios to communicate with other team members and streamline work processes.
- Demonstrated proficiency in operating a range of forklifts to transport materials and goods safely.
- Transported materials and equipment to production work stations.
- Practiced safe driving habits while maneuvering around warehouse environments.
- Operated industrial carts and forklifts for lifting, moving, and transporting materials.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Calibrated machines and performed routine tests for maintaining equipment.
- Kept workspace clean and organized at all times according to company policies.
- Packed finished goods in proper packaging and boxes, reducing damage during transport.
- Monitored inventory levels of raw materials to ensure uninterrupted production runs.
- Planned ahead for machine changeovers and efficiently changed from one product item to another.
- Ensured quality control by inspecting finished products for defects.
Quality Control Inspector
Dole Fresh Vegetables
Bessemer City, NC
06.2019 - 03.2023
- Check to make sure date is correct on product
- Make sure the right product is in the bag or clamshell
- Make sure the box label is correct
- Make sure work area is neat.
- Assist with packing materials in boxes
- Assist with chlorine and PH levels to make sure they are safe for the plant.
- Operate hand truck to move products around the warehouse.
- Conducted and approved corrective actions associated with quality inspection program.
- Trained personnel in quality control processes and procedures.
- Evaluated product samples against customer specifications and industry standards.
- Weighed materials, products, containers and samples to verify packaging weights and ingredient quantities.
- Discarded and rejected products, materials, and equipment not meeting specifications.
- Notified supervisors and other personnel of production problems.
- Checked incoming deliveries, confirming orders met quality standards.
- Inspected containers and labels to ensure proper storage.
- Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport.
- Sorted and placed materials on racks, shelves, or bins using predetermined sequences.
- Reviewed work orders determining required stock and quantity needed.
- Performed quality control checks on products prior to shipment.
- Took measurements using micrometers, calipers and other measuring instruments.
- Monitored production operations and equipment to ensure conformance to specifications, making necessary process, and assembly adjustments.
- Monitored machines that automatically measure, sort and inspect products.
- Classified and sorted products according to sizes, weights, colors and other specifications.
- Positioned products, components, or parts for testing.
- Recorded inspection and test data, such as weights, temperatures, grades, and moisture content and quantities inspected and graded.
- Utilized barcode scanners to track and trace materials.
- Located materials and supplies by pulling and verifying items on production orders.
- Attached identifying tags or labels to materials, improving efficiency and eliminating errors.
Customer Service Representative, Customer Service Representatives
Telerx
Kings Mountain, NC
10.2012 - 04.2019
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Assisted with training and mentoring new team members.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Processed orders and detailed transaction information to customers.
Inside Sales Representative, Sales Representatives
Papa John's
Shelby, NC
07.2015 - 02.2016
- Services, All Other, Making pizzas for the carry out and delivery orders
- Handle inbound calls for pizza orders
- Cut and box the pizza for a carry out or delivery
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Kept stock inventories at level to facilitate sales objectives.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Coded and input customer orders, pricing information and additional data into computer system.
- Assisted on picking up products for the store from other stores.
Education
High School Diploma - undefined
Shelby High School
Skills
- Quality Assurance
- Call Center
- Customer Support
- Inside Sales
- Quality Inspection
- Till Counting
- Audit Procedures
- Billing Systems and Software
- Customer Engagement
- Customer Contact
- Stop Payments
- Assembly and production
- Attention to detail
- Repetitive work
- Materials management
- Raw materials handling
Timeline
Assembler
Bosch
08.2024 - Current
Material Handler
Tosaf
04.2023 - 08.2024
Quality Control Inspector
Dole Fresh Vegetables
06.2019 - 03.2023
Inside Sales Representative, Sales Representatives
Papa John's
07.2015 - 02.2016
Customer Service Representative, Customer Service Representatives
Telerx
10.2012 - 04.2019
High School Diploma - undefined
Shelby High School