Summary
Overview
Work History
Education
Skills
Timeline
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Shaniqua Eadie

Goose Creek,SC

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success.

Overview

26
26
years of professional experience

Work History

Patient Access Representative

MUSC
Charleston, SC
06.2011 - Current
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Collected co-pays and other payments from patients at time of service.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Assisted with scheduling outpatient appointments.
  • Verified demographics and insurance information to register patients in computer system.
  • Ensured accuracy of all data entered into computer system.
  • Provided assistance to internal departments when needed.

Customer Service Representative

Iqor
North Charleston, SC
04.2007 - 06.2009
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Medical Claims Specialist

McKesson
North Charleston, SC
04.2004 - 04.2007
  • Audited provider bills for accuracy before submission to insurance companies.
  • Submitted and tracked medical claims to insurance companies via electronic or paper methods.
  • Generated reports detailing claim activity metrics such as volume, turnaround time.
  • Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
  • Resolved issues related to denied or underpaid claims in a timely manner.
  • Accurately processed large volume of medical claims every shift.

Customer Service Representative

First Data
Summerville, SC
03.1998 - 09.2003
  • Provided accurate, valid, and complete information to customers.
  • Built sustainable relationships of trust through open communication with customers.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Education

Associate of Science - Medical Assisting

Miller Motte College
North Charleston, SC
06-2005

Certificate - Computer Programming

Beta Tech
North Charleston, SC
06-1999

High School Diploma -

Summerville High School
Summerville, SC
06-1997

Skills

  • Insurance company knowledgeable
  • HIPAA Compliance
  • Problem-Solving
  • Registration and Admissions
  • Customer Service
  • Payment/ collection/ BillingProcessing
  • Insurance Billing
  • Fee Collection
  • Team Building

Timeline

Patient Access Representative

MUSC
06.2011 - Current

Customer Service Representative

Iqor
04.2007 - 06.2009

Medical Claims Specialist

McKesson
04.2004 - 04.2007

Customer Service Representative

First Data
03.1998 - 09.2003

Associate of Science - Medical Assisting

Miller Motte College

Certificate - Computer Programming

Beta Tech

High School Diploma -

Summerville High School

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Shaniqua Eadie