Shaniqua Gayles
Princeton,TX
Summary
Results-driven Dispatch Manager with extensive experience at Integrity Logistics, adept in DOT compliance and route optimization. Proven track record in enhancing delivery efficiency and resolving customer issues. Skilled in fleet tracking software and committed to fostering effective communication within teams to ensure timely operations and exceptional service.
Overview
14
14
years of professional experience
Work History
Dispatch Manager
Integrity Logistics
05.2019 - 01.2024
- Coordinate with logistics, customer service, and warehouse teams to streamline delivery operations.
- Maintain DOT and company compliance for all dispatch and transportation activities.
- Manage daily dispatch operations for a fleet of 15 vehicles servicing Southern California.
- Supervise a team of 5 dispatchers and drivers, ensuring all routes are completed on time and within budget.
Dispatcher
Highend Xpress LLC
07.2010 - 09.2018
- Monitored driver logs and performance to ensure adherence to safety regulations.
- Scheduled and dispatched drivers for pickups and deliveries based on customer needs and availability.
- Resolved delivery delays and customer complaints efficiently and professionally.
Education
Apple Valley Adult School
Apple Valley, CA05.2016
Skills
- DOT Compliance & Safety Regulations
- Customer Service & Communication
- Route Optimization & Scheduling
- Fleet Tracking Software (eg, Samsara, Omnitracs)
Timeline
Dispatch Manager
Integrity Logistics
05.2019 - 01.2024
Dispatcher
Highend Xpress LLC
07.2010 - 09.2018
Apple Valley Adult School