Shaniqua Goff
Summary
Talented bank professional bringing extensive financial and customer service knowledge. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, fraud prevention, account maintenance, and cross- selling products.
Overview
14
14
years of professional experience
Work History
Teller
The Conway National Bank
10.2022 - Current
- Elevate branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Process wide variety of retail banking transactions for personal and commercial customers including complex transactions such as wire transfers or foreign currency exchanges.
- Increase cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services while maintaining strict confidentiality of bank records and client information.
- Demonstrate adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Provide training to new tellers on bank procedures, systems, and customer service best practices.
- Serve as a reliable point of contact for colleagues and supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Balance cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Adhere strictly to all policies and procedures related to cash handling, fraud prevention, security, and internal control procedures.
- Conduct thorough audits of vault contents and currency shipments verifying accuracy and identifying discrepancies.
PRESTIGE SALES MANAGER
Ulta Salon & Cosmetics
07.2015 - 10.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Hired, trained and retained high quality team members
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Coached 75+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
TELLER
TD Bank
01.2011 - 01.2014
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Maintained confidentiality of bank records and customer information
- Researched and resolved customer inquiries regarding savings and checking accounts and other related products
- Adhered to TD Bank security and audit procedures resulting in 100% compliance.
Education
SC Board of Cosmetology License - Cosmetology
Paul Mitchell The School
Columbia, SC11.2014
Skills
- Detail-Oriented
- Cash handling and management
- Compliance, banking laws, and regulations
- Collaboration
- Professionalism and Courtesy
- Team Leadership
- Staff Training and Development
- Exceptional customer service
- Problem Anticipation and Resolution
- Strong Work Ethic
Timeline
Teller
The Conway National Bank
10.2022 - Current
PRESTIGE SALES MANAGER
Ulta Salon & Cosmetics
07.2015 - 10.2020
TELLER
TD Bank
01.2011 - 01.2014
SC Board of Cosmetology License - Cosmetology
Paul Mitchell The School
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