Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Shaniqua Goree

Spring,TX

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. I am also a health care major. I enjoy helping people fix problems and find new ways to trust other people around them. I am a very reliable worker, and I am determined to make sure everything that needs to get done, will get done with little to no complications.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Community Options
Albuquerque
07.2021 - Current
  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
  • Utilized CRM tools to record, track, and maintain sales records
  • Documented and classified member issues to implement proper service and solutions
  • Documented detailed notes in CRM system to track customer interactions
  • Completed and processed paperwork and records and entered important data in company CRM
  • Used upselling and cross-selling techniques to provide solutions to customer issues
  • Responded to customer questions and complaints and documented consumer communications
  • Trained and mentored employees and teams on sales and customer service techniques.

LEAD DIRECT SUPPORT PROFESSIONAL

Community Options
Albuquerque
07.2021 - Current
  • Delivered personal care and support aligned with individual support plans
  • Supported level of care to enhance patient health, safety, dignity, and contentment
  • Monitored and assisted with daily living activities, bathing, grooming, and room care
  • Participated in staff meetings and in-service trainings to keep

GENISUS
Albuquerque
01.2021 - Current
  • Recorded vitals to monitor patient condition
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
  • Supported patients with daily activities and attended to personal hygiene needs
  • Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
  • Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
  • Monitored and recorded patient data to identify and report changes
  • Observed patients' by checking open wounds and existing conditions
  • Documented vital signs to track medical symptoms and the progress of treatments.

EMERGENCY ROOM REGISTRATION CLERK

SEMINOLE MEMORIAL HOSPITAL
Seminole
02.2015 - Current
  • Pulled medical files according to established procedures and searched for out-of-file medical records utilizing vendor databases
  • Retrieved patient medical records for physicians
  • Conducted quality auditing of document sorting, lookups, prepping, scanning, and indexing as well as providing reports to management
  • Prepared paper charts for scanning and indexing following established protocols
  • Monitored changes in legislation and accreditation standards affecting information security or privacy
  • Wrote and maintained archived procedures, procedural codes and queries for applications
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.

Education

Master of Science in Nursing -

Ultimate Medical Academy
05.2021

HIGH SCHOOL DIPLOMA - NURSING -

Hobbs High School
05.2011

Skills

  • Time Management
  • Effective Time Management
  • Computer Skills
  • Adaptability
  • Leadership
  • Ability to Work Under Pressure
  • Communication
  • Microsoft Office
  • Auditing
  • Call Management

Personal Information

  • Title: Customer Service Rep
  • Date of Birth: 05/19/1993
  • Nationality: American

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Community Options
07.2021 - Current

LEAD DIRECT SUPPORT PROFESSIONAL

Community Options
07.2021 - Current

GENISUS
01.2021 - Current

EMERGENCY ROOM REGISTRATION CLERK

SEMINOLE MEMORIAL HOSPITAL
02.2015 - Current

Master of Science in Nursing -

Ultimate Medical Academy

HIGH SCHOOL DIPLOMA - NURSING -

Hobbs High School

Similar Profiles

CREATE PROFILE
Shaniqua Goree