Shaniqua Higgs
Fort Lauderdale,FL
Summary
Experienced Customer Service Professional with 5+ years of providing exceptional service to customers. Skilled in conflict resolution, problem solving and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate- Part Time
Ross Dress for Less
Lauderdale Lakes, FL
05.2025 - 08.2025
- Processed transactions efficiently, handling cash and credit payments accurately.
- Organized racks and shelves to maintain store visual appeal.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Galanos Insurance Agency Limited
Bahamas
08.2023 - 07.2024
- Processed policy applications and renewals.
- Generated quotes and proposals for clients to match individual needs.
- Calculated premiums and established payment methods for sales.
Order Taker Cashier
Atlantis Resort
Bahamas
05.2021 - 07.2023
- Coordinated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained knowledge of menu items and specials to provide informed recommendations.
- Utilized point-of-sale systems for order entry and payment processing.
- Processed room service orders accurately and efficiently.
Customer Service Representative- On Call
Fidelity Bank Bahamas Ltd.
Bahamas
03.2020 - 02.2021
- Balanced cash drawers accurately at the end of each shift.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions.
Data Entry Clerk
Walk-In Clinic
Bahamas
09.2017 - 03.2020
- Assisted with administrative tasks, including filing and organizing medical records.
- Communicated with healthcare staff to facilitate smooth patient information flow.
- Completed data entry tasks with accuracy and efficiency.
- Performed monetary transactions.
Education
High School Diploma -
R. M. Bailey Senior High
Nassau, BahamasSkills
- Customer service
- Cash handling
- Quick learner
- Attention to detail
- Flexible work schedule
Timeline
Sales Associate- Part Time
Ross Dress for Less
05.2025 - 08.2025
Customer Service Representative
Galanos Insurance Agency Limited
08.2023 - 07.2024
Order Taker Cashier
Atlantis Resort
05.2021 - 07.2023
Customer Service Representative- On Call
Fidelity Bank Bahamas Ltd.
03.2020 - 02.2021
Data Entry Clerk
Walk-In Clinic
09.2017 - 03.2020
High School Diploma -
R. M. Bailey Senior High