Summary
Overview
Work History
Education
Skills
Timeline
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Shaniqua Hill-Hall

Addison,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Resolution Specialist

Walmart Health
Carrolton, TX
04.2019 - Current
  • Used the EPIC system to add/reschedule patients appointments and chart information
  • Communicated effectively with customers through various channels, including phone, email, and live chat
  • Used the workforce system to add schedules for the employees, approve/deny PTO requests, create daily reports, and update rotating schedules
  • Inbound/Outbound Call 50 to 70 a day
  • Follow-up with patients regarding appointment/complaints
  • Maintained accurate documentation of customer interactions in CRM systems
  • Resolved customer complaints and concerns promptly and professionally
  • Assisted in development of new policies and procedures related to dispute resolution.
  • Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
  • Researched complex customer service requests involving multiple departments and personnel within the organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained detailed records of patient interactions and transactions for future reference.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Data Entry Clerk

Fujitsu
Memphis, TN
01.2018 - 04.2019
  • Operated various office equipment such as scanners, printers. when required.
  • Created spreadsheets to track data entries.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Compiled reports based on gathered information.
  • Created reports on stock movements, shortages, overages, and other relevant data points for management review.
  • Organized and maintained detailed documentation related to all inventory processes.
  • Managed a team responsible for day-to-day operations associated with the company's warehousing activities.

Education

Cyber Security -

Kenzie Academy (SNHU)
Online

Skills

  • Workforce System Knowledge
  • Time Management
  • EPIC system Trained
  • Microsoft WORD/EXCEL
  • Some Computer Repair
  • Organizational Skills
  • Customer Service
  • Technical Proficiency
  • Multitasking
  • Problem Solving
  • Document Preparation
  • Attention to Detail

Timeline

Resolution Specialist

Walmart Health
04.2019 - Current

Data Entry Clerk

Fujitsu
01.2018 - 04.2019

Cyber Security -

Kenzie Academy (SNHU)

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Shaniqua Hill-Hall