Shaniqua Howard

Remote call center managing auto loans or lease payments applying for financing for vehicles make payments track accounts

• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

• Inbound call center for Humana Member's
• Verifying and quoting benefits
• Copayments and pharmacy claims
• Medicare part D and any other general information needed.

• Delivering food to Patients ,linecook ,dishwasher
• Directed food deliveries.
• Interacted with customers on a daily basis with excellent communication skills.
• Worked with upper management to plan menu options.

• Outbound call center
• Contacting individuals on a dialer system to participate in a political survey
• Maintained records of sales.
• Served multiple customers simultaneously in a stressful environment.
• Represented the store as an ambassador in a positive and professional manner. explaining the survey and its purpose