Shaniqua Jackson
Hayward,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Eligibility Support Clerk
Alameda County Social Services Agency
01.2019 - Current
- Enter and update client’s information upon request
- Use systems to ensure clients are receiving aid in only one county
- Provide clients with resources to many programs
- Process out of county transfers
- Register applications for necessary programs
- Assist clients in applying for benefits
- Adhering to HIPPA law when assisting clients in applying for benefits.
Part Time Package Center Supervisor
UPS
05.2012 - 06.2018
- Supervise 4-45 employees
- Former Safety Supervisor
- Ensure all employees are working safely
- Driver Dispatch for Feeder Drivers & Package Cars
- Process Time Cards for employees
- Answers 75-100 customer service calls daily
- Track drivers with GPS systems to ensure on time deliveries
- Provides excellent customer service via email, phone and face to face
- Works closely with automotive team to handle any truck related issues
- Daily use of advanced computer skills
- Create reports daily to track center progress.
CNA
Mercy & Grace Staffing
04.2017 - 08.2017
- Answer call lights in a timely fashion
- Ensure all residents are clean & dry
- Ensure all residents are comfortable at all times
- Repositioned residents every 2 hours
- Cared for 16 residents
- Assist residents with ADLs
- Record residents vital signs when instructed by RN
- Setup medical equipment for resident
- Record and report any changes in residents.
Cashier
Macy’s
12.2011 - 01.2012
- Charge/Sends
- Shoe Checks
- Price Checks
- Shoe Holds
- Maintained Neat Work Area
- Open/Close Cash Registers
- Opening Credit Accounts
- Knowledge of Forms of Payment.
Education
Associates Degree -
San Joaquin Delta College
08.2020
High School Diploma -
Oakland Technical High School
06.2010
Skills
- Excellent comprehension & retention skills
- Scheduling Appointments
- 45 WPM
- Proofreading
- Task Delegation
- Microsoft Office
- Reliable
- Efficient
- Punctual
Timeline
Eligibility Support Clerk
Alameda County Social Services Agency
01.2019 - Current
CNA
Mercy & Grace Staffing
04.2017 - 08.2017
Part Time Package Center Supervisor
UPS
05.2012 - 06.2018
Cashier
Macy’s
12.2011 - 01.2012
Associates Degree -
San Joaquin Delta College
High School Diploma -
Oakland Technical High School
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